Thilak Prathab Email & Phone Number

An achievement-oriented professional offering nearly 23 years of diversified experience in Operations Management, Project Management, Transition Management, and Team Management with a key focus on accomplishing organizational goals & ensuring profitability within strict budget and timelines.Exceptional talent in providing transition solutions that engage executive management & diverse teams at all levels with the development of roadmaps with vision, strategy, & release plans.Expertise in ensuring quality standards, process automation, regulatory/ statutory requirements, best practices, policies, and procedures; Exposure to leading dedicated teams for managing successful process operations with proven capability of achieving organizational targets.Experienced in implementing transition project plans according to client specifications & requirements; steered efforts in transitioning & executing major projects with 100% customer satisfaction.Key Achievements:• Currently managing 8 clients, 20 projects, 11 processes, over 50 SLAs, 450+ FTEs, over 1.5 million transactions per month, and $8 million in revenue• Contributed in increasing the Margins to 7.14% vs the target of 5% and the revenue to 5.62% vs the target of 5% in 2022• Attained or surpassed over 99% of the quality level SLAs in all projects related to adjudication, provider data management, and enrollment for YTD 2022• Achieved 100% TAT in Adjudication, Provider Data Management, and Enrolment projects for the YTD 2021• Recognized 500% organic growth for the Blues between 2019 and 2021• Optimized the auto adjudication rate for SMA Medicare Claims Adjudication from 86% to 89% based on giving data analytics to the customer • Routinely fulfilled the SLA for SMA Medicare Claims adjudication at 100% since Mar’21• Reduced the overall costs by 11% between 2021 & 2022

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  General Manager

  Exela Technologies

  Jan 2007 - Present - Chennai, Tamil Nadu, India

  Jan’07 – Present• Driving Transition & Migration Management; monitoring PLM, project costing, and Service Level Agreements (SLAs)• Creating and implementing project plans for projects in the transitional and steady states; driving & assisting the projects executed out of India and the USA• Prioritizing the processing of client requests, grievances, and issues; managing client’s issues & escalations • Performing process feasibility research and estimation of personnel needs• Developing the Statement of Work and providing post-transition support• Responding to various Requests for Information (RFI) and Requests for Proposals (RFP) promptly and with great efforts• Encouraging the discovery and growth of new business possibilities• Devising a thorough project strategy and a personalized schedule; developing detailed transition plans• Preparing training schedules and monitoring compliance• Ascertaining that IT solutions are implemented and that any connectivity issues are managed; verifying that there is sufficient bandwidth available and that the latency is within acceptable ranges• Acting as the team's "knowledge center" and assisting with billing concerns• Evaluating and coaching Project Managers and Leaders on process and productivity• Establishing and monitoring weekly, monthly, and quarterly management reports• Facilitating regular team meetings to discuss and manage concerns from clients or staff members• Implementing information security rules and risk management processes

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  University Of Madras

  Marketing