Thilanka Perera Email & Phone Number

Washington, DC, US

Washington D.C. Metro Area

Washington D.C. Metro Area

• PwC Global Salesforce Implementation
• Partner with PwC Global Salesforce solution & change leadership teams, and Salesforce customer success team to ensure PwC’s largest digital transformation meets legal, business, change, risk, and IT compliance
• Deliver next generation CRM experience to five PwC territories including four strategy council members while adding 10K users to the already 70K+ global user base (overall Won Opportunities are up +25% and +$2.8B)
• Drive the analysis of the current territory business processes, integrations, privacy laws, identify gaps, and work with the Global Salesforce solution team on delivering solutions
• Lead a team of eight offshore team members to migrate 1M+ records of onboarding territories using Informatica Cloud
• Prioritize the activities of the Data Migration (DM) team, coordinate across project teams, and ensure the timely execution of DM activities across 4 main releases and 20+ maintenance releases

Washington, D.C.

• Worked with system users and project teams to analyze and develop solutions that address Salesforce.com business needs
• Analyzed Salesforce.com capabilities against business requirements, including review of new or emerging Salesforce technology, and Salesforce.com add-ins or partner applications
• Configured Salesforce to meet complex business and system requirements, using recommended best practices, ensuring optimization of performance
• Maintained and improved data quality across systems, diagnosing problems with data sources and implementing technological and process improvements to address issues
• Managed all sales lead routing efficiently and effectively
• Provided global day-to-day end-user support and assisted users with proactive best practices to enhance and increase their knowledge of Salesforce.com

Bethesda, MD

• Managed the data aggregation and performance reporting platform used by 200+ financial advisors
• Administered the email archiving and compliance solution for 1500+ financial advisors
• Acted as a key contributor to the development of AIC's strategic plan with emphasis on field technology and back office technology initiatives
• Participated in enterprise planning meetings which made decisions on design, architecture, and development for AIC’s Salesforce.com environment
• Acted as a Salesforce.com system administrator and coordinated development efforts with other system administrators
• Provided consulting and high-level support to the field with respect to field technology platforms

Bethesda, MD

• Managed the data aggregation and performance reporting platform used by 200+ financial advisors
• Administered the email archiving and compliance solution for 1500+ financial advisors
• Executed the deployment of Fiberlink endpoint security solution
• Designed, developed, and implemented customization to Salesforce.com (CRM platform)
• Utilized Salesforce.com on a daily basis as a case management/ issue tracking tool
• Generated reports using SQL from an Informix database (Caesar)

Adele H. Stamp Student Union

• Provided technical support with computers, printers, projectors, and other audio-visual equipment
• Updated and maintained the Stamp Student Union website
• Initiated the design of a new inventory management system for the Stamp Student Union as an individual project

Bachelor Of Science, Information Systems

Activities and Societies: Business & Information Technology Society (BITS)

Information Systems

High School Diploma