- resolve customer complaints via phone, email and chat-to ensure high service standards by making sure all presentations by customer-to maintain HSBC internal control standards and awareness of operational risk and minimize the risk-work efficiently to achieve all the KPI

MORTGAGE ISLAMIC PORTFOLIO: MAY 2016 – RECENT- Handling calling activities and performed collections debts owed and investigates activities for secured and unsecured loan / financing. Locate and notify customers of the delinquent’s accounts by phone and email. - Negotiate with customers regarding transactions and monitoring payments by daily. - Assisting customer issues in payment transaction facing by customer which is system error / FRAUD cases/ EPF statement / REDEMPTION statement/ SI Transaction/ and any others issued that affected in payment delayed. - Follow up with customer closely regarding services issues and working in customer oriented working environment and handle a customer enquiries or complaints. - Contribute to team effort by accomplishing related results as a needed- Inform customer regarding default rates and legal consequences- Successfully completed six months project team (default rates) before convert to bank

Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolutionProvide accurate, valid and complete information Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureGo the extra mile to engage customersAdvice on company information