• Supporting, maintaining and improving the infrastructure services we deliver to our internal and external customers globally.• Ensuring services remains available, secure, cost effective whilst performing to design• Administer, support, maintain Access’ global infrastructure by working autonomously and collaboratively with our local and global team members.• Working with application support teams to troubleshoot/resolve issues• Carry out technical and operations standards and procedures, maintain and update technical• documentation

• Provide technical support activities including software fix, preventive maintenance and upgrades on the equipment to provide the highest level of service• Perform corrective maintenance, preventive maintenance, installation and commissioning of Ricoh’s multi-function devices (MFD)• Ensure high level of communications with customers and technical services staff in maintaining constant system up-time for customer’s printing solutions globally, especially the Asia Pacific region.• Supporting the following technologies: -• Managing MFDs via Ricoh Streamline NX

• Receive escalated tickets via ticketing tools such as Service Now and Connect Wise • Diagnose problems remotely and provide solutions to achieve service restoration• Work with incident managers on high priority issues which may involve multiple devices/users• Gather initial root cause analysis on common incidents and document the necessary corrective actions to be taken.• Where applicable, to update applications, patching and reimaging of the workstation via SCCM.• Generation of SCCM reports related to desktop for reporting.• Responsible for ongoing maintenance and future planning needs of the desktop environment, printers and other authorized peripheral equipment.• Work closely with business application, remote desktop team to identify the gaps in desktop client support.• Work with third party vendors such as Telecommunication Providers, IPSs, Vendor Assistance Centres for resolution.• Escalate relevant cases to internal SMEs, management and third-party vendors where required• The use of Change Management Methodologies when required• Supporting the following technologies:-• Citrix (Citrix Receiver/ Citrix XenApp/ XenDesktop• Familiar with SCCM, Ivanti, LabTech, • Windows Server 2008,2012,2016 • Active Directories, DFS,GPD,DHCP, DNS• Office 365 Admin Portal• Windows 7/8/10

Attend to Service Desk calls, chat and self-service tickets to provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. To work on request tickets such as creating accounts for new joiners, accounts for various applications, termination of leavers accounts.May also escalate tickets to IT applications support or call for outside vendor maintenance (Level 4), as needed. Gather and analyze information about the user’s issue and determines the best way to resolve their problem. Provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented. All tickets are are handled in the Service Now environment.

Review the work order to find what has already been accomplished by a Level 1 technician. Investigate elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues. Troubleshooting software related problems via remote desktop connections that Level 1 was unable to complete.

Provide technical and network problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting email issues. Support is provided by clearly communicating technical solutions in a user-friendly, professional manner. To create and manage incident tickets using the tools, Service Now or Service Manager.

Work closely with Program Directors to ensure that kids and their parents experience Serious Fun in every class.

To provide physiotherapy and injury prevention service to all MOF FC players.

Following a successful placement period, I was employed by the club as an Assistant Sports Therapist. Duties include on pitch first aiding, injury rehabilitation and athlete's health and diet management.

Working primarily for the Communication & Development Department, acting as campus tour guides and assisting in event management or drafting press releases.

Placement at the football club under the supervision of the club's sports therapist. Performing pre-event massage and rehabilitating players to ensure they are safe and recover to optimum fitness.

Making Outbound calls to New Zealand for Roy Morgan Research. Surveying households in New Zealand.

Collect census data by visiting individual homes for the Department of Statistics, Malaysia.