Shannon Elese Orr Email & Phone Number

Oakland, Ca

Portland, Oregon Metropolitan Area

Portland, Oregon Metropolitan Area

Responsible for all day to day operations of 4 food and beverage outlets Coordinated, supervised, and directed all aspects of the F&B outlets, including staffing, forecasting, scheduling and inventoryAccountable to ownership with daily communications Managed and was responsible for all food and beverage P&LBrainstormed public relations and marketing initiatives Ensure all policies, procedures, licenses, permits and standard operating procedures were followedManaged vendor relations (food, beverage, liquor, and small wares)Curated and oversaw 4 F&B outlet food and beverage programs Review and give feedback to the management team on how to improve culture and service practice standardsHelped management over F&B outlets understand proper accounting practicesResponsible for all wine, beer, and liquor orders including management of inventory systemsDeveloped incentive plan to drive top-line revenueEvaluate and approve all performance evaluations, review payroll, P&LCreate, manage and review budgets for F&B outlets yearly, quarterly and monthlyEnsure continual management presence for all food and beverage department leads

Portland, Oregon Metropolitan Area

Portland, Oregon Area

Telluride, Co

• Designed, developed & refreshed robust best-in-market wine and cocktail program. • Recruited, hired and trained all incoming FOH staff • Responsible for all wine, beer and liquor orders as well as maintaining inventory systems• Responsible for all day to day operations of restaurant • Accountable to and daily communication with the ownership• Brainstormed ideas and promotions to generate and elevate sales and motivate staff• Handled weekly inventory and vendor relations to ensure timely and cost efficient purchasing of food, beverage, liquor, and small wares• Planned, managed and executed all events on premise• Implemented employee training program and SOP's for FOH and BOH.Vigilant costs control and expense reduction by managing seasonal items, reservations, happy hours customer loyalty program

Telluride, Co

Manage all food and beverage outlets Responsible for creating training material and incentive programs for the staff Coordinate all departments and issue out weekly schedules Monitor the staff and instill the importance of customer service to all guests Oversee banquets and coordinate with all outlets to ensure successful events Recruit, interview, hire and train incoming staff Monthly inventoryImplemented labor strategies to help make department more profitable

Houston, Texas Area

Make and execute design decisions based on clients’ needs and wants.Responsible for sourcing and purchasing material and merchandise for each project. Incorporate the customer's personal style and functional requirements to offer design ideas.Monitor the changes, technology, sustainability and other social influences of design industry.Relationship management with design clients, project contractors, and suppliers.Present and communicate design ideas, concepts and plans to clients.Invoice reconciliation and general accounting responsibilities.

Houston, Texas Area

Responsible for all aspects of executing a client event, including staff management, event layout and design, and relationship management with the client and premise staff. Coordinated efforts between sales, kitchen and front house staff to ensure client deliverables.Responsible for all scheduling all Houston Operations related staffAccountable for Houston Operations budget expenditures, labor management, and payroll reporting.Staff recruitment, on-boarding, development, and local human resource liaison.

Tempe, Arizona

Managed a multimillion dollar restaurant and brewery with 100+ employees Launched a new company scheduling process, reducing overtime by 22%Developed and monitored labor, customer comps, food and beverage budget goalsCreated weekly sales incentives and rewards for front house personnelMonitored and reconciled daily sales reports, collections and bank deposits Analyzed vendor performance and spending trends Processed company payroll, accounts payable and accounting transactions Carried out disciplinary action and supervised the performance of personnel

Scottsdale, Az

Increased catering and event business by 35% in six month period Broadened marketing and community awareness by utilizing multi-faceted social networking campaignManaged cost control by assisting the management regarding food, beverage, decoration and other equipment purchasedManaged all aspects of facility set up, food and beverages serviceSupervised all event personnel

Scottsdale, Az

Served as primary catering and event contact for eight restaurants - ensuring brand consistency across all programs and materialsPlanned events from proposal phase through completion for individual restaurant properties Managed contracts and relationships with clients and other contracted vendorsAssisted in the planning, organization and execution of all eventsManaged sale, scheduling and coordination of private parties across all propertiesPerformed concierge services Spearheaded community involvement activities; such as a local Red Cross Event which raised over $10,000 to benefit Hurricane Katrina victimsTracked budget performance and developed reports for the Director of OperationsExecuted special sales incentive plans and marketing strategiesResearched and monitored competition and marketplaceOversight of customer relations and problem resolutionIn charge of conducting staff evaluations, executing training plan, beginning salary incentivesConducting candidate interviewsCreated and implemented training programs with the new staffProvided leadership in personnel, payroll, training, labor relations, and positive actionArranging continuing education and certifications for staffMaking company related policies and agreements

Bachelor Of Arts, Communications

General Studies