With over 15 years of experience in hospitality and customer service, I am a passionate and dedicated professional who strives to deliver exceptional guest and client experiences and satisfaction. I currently work as a Customer Support Specialist at RMS Cloud, a leading cloud-based property management system provider, where I support clients with technical issues, training, and product updates. I have multiple certifications in personal licence holding, emergency first aid, and mental health first aid, demonstrating my commitment to quality, safety, and wellness. Previously, I was a General Manager at Moda, where I launched and managed successful operations, including Birmingham's tallest residential building with 481 apartments and extensive amenities. I have strong skills in hospitality, customer service management, guest service management, and team leadership. I am always eager to learn new skills, improve existing ones, and contribute to the growth and success of the organisations I work with. I value innovation, diversity, collaboration, and excellence in my work.