Seasoned consultant specialising in digital transformation and monetisation

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Seasoned consultant specialising in digital transformation and monetisation.

Program Director for Telenor Asia Billing Program. Managed a team of 70+ professional servicesconsultant working from offshore. Manage C-levels communication effectively on the progress of program and company's overall strategic objectives and impact to business. Orchestrated the successful execution of numerous works stream within time and budget. Anticipated and identified readiness and planning needs for CRM, Billing and ERP, accelerating the project timeline. Prepared integrated plan comprising cross-functional projects within the program and manage all stakeholder's delivery within the integrated plan. Engaged with work stream leads in each project, playing an active role as a program director coordinator, and challenger to support different project managers, work streams, andinitiatives.Implemented innovative project management methodologies to improve delivery timelines andoperational excellence. Collaborated with Product Management teams to identify and prioritize productenhancements based on customer feedback. Ensured alignment and consistency across ERP, Billing andCRM and by coordinating the development of architecture design, integration principles, standards &methodology, data modeling, and analytics capabilities. Actively identified change management andtraining needs, particularly due to new BSS/OSS and transformation initiatives (e.g., native cloudadoption, zero touch...etc). Led up-skilling initiatives for Oracle skillsets, ensuring the team is well prepared for evolving technologies.

Solution delivery program manager managing multiple accounts within APAC region. Next generation cloud native BSS/OSS convergent solution implementation. Achieved a 20% reduction in project timelines through streamlined coordination and agile project management methodologies. Successfully led change management programs in Digital, collaborating closely with the Organisational Change Management Team. Developed and implemented initiatives to improve customer satisfaction resulting customer retention. Provided mentorship and coaching to team members, resulting improvement in employee retention. Led the development of new solution offerings, leveraging emerging technologies to enhance product functionality and drive business growth. Coordinated and assisted in the development of architecture design, integration principles, standards & methodology, data modelling, and analytics capabilities.

Overall fulfilment responsible of OSS/BSS domain for the 5G roll-out in Malaysia. Plan programs from start to finish, including identifying processes, deadlines and milestones. Devise evaluation strategy to monitor programs and for determining improvement needs. First of its kind single wholesale network vendor business model in the world. Responsible for roll-out and handover to managed services operations.Anticipated and identified items for both OSS/BSS and ERP, expediting readiness and planning processes. Keeping senior executives informed of the current status of the program using detailed and accurate reporting methodology. Remote project execution using virtual team around the world. Extensive use of Agile implementation model for roll-out within aggressive timelines. Proficiently identify, mitigate and managed risks ensuring project resilience to evolving changes. Developed comprehensive plans and justifications, pulling in subject matter domain expertise and resources effectively. Successfully roll-out 5G network within the timeframe as mandated by government. Implemented first of its kind Multi- operator Core Networks. Aligning all CSP to agree on the commercial model adapted by the SWN operator.

Sabbatical leave due to Covid 19 impact in the family.

Starhub, Singapore - Billing Transformation ProjectSuccessfully lead the change management within the organisation. Program value of 5m USD. Build a strong team through open communication and collaboration decision making responsibilities. Delivered the complex project of multiple vendors and legacy systems integration within agreed timeline. Engaged with work stream leads, assuming an active project director, coordinator, and challenger role. Demonstrated versatility by successfully supporting diverse initiatives across multiple functional departments.Indosat Ooredoo, Jakarta - Expansion of Online Charging System to a virtual platform.Overall fulfillment responsible of OSS/BSS domain for the account. Plan programs from start to finish, including identifying processes, deadlines and milestones. Devise evaluation strategy to monitor programs and for determining improvement needs. Keeping senior executives informed of the current status of the program using detailed and accurate reporting methodology. Achieved excellent customer satisfaction ratings. Managed crisis during project disruptions and return to operational mode within short time frame. Presented Recovery Plans to the C-level. Ensured alignment and consistency across different platforms within the digital ecosystems. Coordinated and assisted in the development of architecture design, integration principles, standards & methodology, data modeling, and analytics capabilities. Recognised as first in the world implementation for Cisco cloud. Lead key project members to be recognised, awarded and promoted. Program value of 7m USD. Delivered the project above agreed margin and helped organisation to build more funnel.

Ooredoo Kuwait & Ministry of Communication Kuwait , -Digital Transformation Project, -Integrated Convergent Charging and Billing System, -Ericsson Catalogue Manager and self-care, -Mobile broadband with mobile wallet, OSS TransformationOverall fulfilment responsible of OSS/BSS domain for the account. Initiate and set goals for programs based on the organisation’s strategic objectives. Supervise all programs as well as the Project Managers involved. Discovering ways for the purpose of enhancing productivity and efficiency of people and procedures. Actively identified change management and training needs for technology and business, considering new digital transformation initiatives. Led upskilling initiatives for Ericsson skillsets, ensuring the team is well-prepared for evolving technologies.Delivered the project ahead of planned schedule. Helped customer achieved a 10% OpEx savings. Total program value of 30m USD. Ensured financial management and auditing adherence to governance. Top notch governance report presentation to the C-Levels. Strategic planning and execution for Sales team to build more funnel through the completion of the programs.Djibouti Telecom, Djibouti- Migration of Convergent Charging and Billing in One.Took over the program which was about to be canceled. Reshuffle the project team by talent identification and placement into right job roles. Manage stakeholders expectations successfully to continue the program with commitment to timeline for launch. Successfully completed the program in 4 months and roll-out to market. Saved the program and helped customer to reduce revenue leakage. Help customer to reduce Time to Market of new products. Helped manage budget planning and control, ensuring optimal resource allocation. Successfully ensured benefits realisation through strategic financial planning. First Convergent Charging and Billing project in Africa to be successfully rolled-out.

Successfully conducted and presented Feasibility Study of the program to C-levels. Creative planning and execution of cross-sell/up-sell during the project increased the margin of project. Successfully completed the project and made it to be a reference project for benchmark. Awarded Project Manager of the year for two consecutive years.

First Enterprise Data Warehouse project for telecom in Malaysia. Manage and lead multiple team from different locations (Australia, China, India, US, Singapore, Malaysia). Successfully roll-out Business Intelligence helping the client to tailor products according to customer segmentation. Significantly reduced Time to Market of new products. Spearhead Knowledge Transfer to local team and lead the localization and talent growth in Enterprise Data Warehouse and Business Intelligence domain.