Qasim Khan Email & Phone Number

I am a dedicated and detail-oriented IT professional with a strong background in IT support, Level 2 help desk and system administration. Currently pursuing a Master's degree in Computational Modeling and Simulation - Visual Computing at Technische Universität Dresden, I bring a unique combination of technical expertise and analytical skills to my work.With extensive experience in IT support, I have successfully resolved complex technical issues, managed IT inventories, and provided exceptional end-user support through tools like Zendesk and Youtrack. My proficiency includes administering Microsoft 365, SharePoint, Intune, and MS Entra, as well as configuring and maintaining IT hardware and software environments. I am adept at onboarding new users, managing user accounts in Active Directory, and ensuring seamless IT operations for teams.My hands-on experience in pen-testing and cybersecurity further enhances my ability to safeguard IT systems while optimizing performance. Combining a proactive approach with technical proficiency, I excel in delivering efficient, secure, and user-friendly IT solutions.