Elizabeth Bravo Email & Phone Number

Hoboken, New Jersey, United States

• Troubleshoot assessment, interactive, and content issues to maintain project timelines andquality standards.• Pinpoint root causes of problems (platform, delivery system, viewer, or author errors).• Take a holistic approach to projects, adept at change management, and orchestrate variousinitiatives.• Identify patterns and anomalies efficiently, providing timely solutions or routes to resolution.• Orchestrate the development and production of assessment and rich media assets.• Implement and manage end-to-end workflow processes for Higher Education product offerings.• Enforce content standards and compliance measures.• Coordinate with cross-functional teams and effectively manage communication channels.• Proactively identify process optimization opportunities and reduce production costs.• Collaborate with engineering teams to resolve bugs and troubleshoot platform issues.• Address customer queries promptly via ServiceNow, ensuring high satisfaction levels.• Oversee assessment and interactive bugs and issues in Higher Ed product offerings.

• Led content development and production of assessment and rich media assets, including animations, simulations, and videos.• Managed end-to-end rich eText workflow processes.• Implemented content structure, enrichment standards, and compliance measures.• Collaborated closely with the Portfolio team to produce digital courseware content, ensuring timely and budget-compliant production.• Oversaw content and final integration quality assurance using JIRA.• Maintained open and productive communication across teams regarding the end-to-end workflow related to course and product production.• Proactively sought ways to streamline processes and reduce production costs.• Worked with engineering teams to identify bugs and troubleshoot platform and integration issues.• Addressed customer and field queries efficiently via OneCRM.• Developed backend access to courseware through Subscription Management Systems.• Coordinated with the Portfolio team on updates to existing courses and identified areas for improvement.• Managed all content team customer service and tech support issues related to courseware builds and rich media content via OneCRM, routing to appropriate teams and escalating when necessary.

• Developed comprehensive higher education courseware across multiple platforms, often implementing unconventional solutions to address platform-specific limitations for 508 compliance.• Produced digital courseware content for both print and digital delivery.• Managed the JIRA queue for composition, literature, and technical communication tasks.• Oversaw the change control process, resolving issues and bottlenecks as they arose.• Acted as the primary escalation point for customer service and technical support issues related to courseware builds and rich media content via OneCRM.• Managed course maintenance, record-keeping, budgeting, and reconciliation.• Supervised vendors for quality assurance, schedule adherence, and budget compliance, offering constructive feedback on performance.• Facilitated communication across teams regarding workflow related to digital content production.• Delivered efficacy requirements at various stages of the product lifecycle to the Portfolio team.• Ensured the inclusion of appropriately formatted and enriched content metadata to provide efficacy analytics.

Assisted the media production team in producing and maintaining websites and course management resources (Pegasus, CourseCompass, Blackboard, and WebCT). Coordinated outsourced work with vendors, ensuring alignment with job specifications. Managed media production data in PIMS and other databases, including creating purchase orders. Additionally, contributed to updating status reports, creating periodic planning reports, and other special projects as time permitted.

Provided support to the Manufacturing, Technology, and Production departments. Assisted buyers with print supplement and media component manufacturing. Acted as the in-house liaison for desktop production of print supplement covers, media packaging, and components, as well as the intermediary for the online Instructor Resource Center. Aided archive and media production teams in correcting reprints, web, and course management resource errors. Assisted managers in data maintenance, budget management, and status reporting. Completed administrative and clerical tasks as needed.