- Plan, organize, direct, control, and evaluate the operations of the warehouse, dispatch, and mid and last-mile deliveries.

• Recruit Business partners to expand the operations.• Supervise the work of a team of 35-40 sorters, 85-100 drivers, and 40-50 business partners to ensure safe, efficient, and quality sorting, dispatch, and operations. • Employee training, sort efficiency, delivery efficiency, dispatch, and warehouse-related duties.• Process shipments in collaboration with the team for any special requirements for load delivery.• Daily route optimization, allotment, and freight management of 95-100 last-mile delivery routes with approximately 100 packages on each route.• In collaboration with the station manager, participate in the development of procedures and working methods, real-time tracking of deliveries by brokers’ fleet and, if necessary, intervening by finding solutions to meet the company’s objective.• Amazon FMC, Pitney Bowes, Landmark, weekly pickups, and returns. Maintain inventory up to the mark, special projects such as driver training, hiring sorters, CSRs, documentations logs• Ensured not less than 99.6% of EDD SLA all the time and performed necessary actions to make it happen.

- Assisting team of operation supervisors with the shipment dispatch.- Processing returning packages and communicating with clients.- Resolved customer information and complaints.- Responsible for tracking and monitoring packages sent out for last-mile deliveries. - Handling outbound logistics.- Filling and shipping orders as per the standard operating procedure provided by the company.

Roles include providing customer service, replacing and troubleshooting the POS terminal, and working on technical projects as assigned by Moneris and Maxwell Papers Canada.• Configuration, deployment, and support of POS terminals (Ingenico and Verifone).• Attending 7-8 service calls in a day for networking and troubleshooting at the merchants’ place in areas like Revelstoke, Prince George, Salmon Arm, Kelowna, Vernon, Merritt, Chase, Williams Lake, 100 Miles House, Princeton, and other parts of British Columbia.• Worked on projects to replace the POS terminal in bulk (25-30 POS terminals at once) at locations like Walmart (by TD), Subway (by Chase Payments), and Dollarama (by Moneris). • Invoicing and billing, managing the inventories of the hardware, tools, and equipment. • Reporting and escalation of project status, progression, and challenges to higher authorities. • Ensured the service call rate was above 99% at any given time of the contract by providing the servicing to the merchant within the 2 hours of calls assigned.

- Configuration. Deployment and support of POS terminals (Ingenico and Verifone).- Networking, troubleshooting, and attending service calls at the merchants’ place in areas like Revelstoke, Prince George, Salmon Arm, Kelowna, Vernon, Merritt, Chase, Williams Lake, 100 MilesHouse, Princeton, and other parts of British Columbia.- Projects worked upon Walmart (by TD) and Subway (by Chase Payments).

• Business development asset acquisition.• Social Media Optimization• Website maintenance, handling web servers, and email servers.• Marketing and promotion of recycled or up-cycled products.• Working with NGOs and Governmental organizations.• Acted as a customer service representative• Enforced company policies and procedures

• Project planning, wireframe development, system requirement specification, and documentation.• Testing and quality assurance.• Proposal writing, contract development, and resource management.• Business development and asset acquisition.• Social Media Optimization.• Website maintenance, handling web servers, and email servers.• Marketing and promotion of mobile applications, websites, and ERPs.• Recruiting and team development.

- Configuration, installation and deployment of swipe (Point Of Sale) machines for Nepal Investment Bank Ltd. - Reviewing and monitoring POS terminal performances and providing technical support.- Helping clients and merchants with POS related change management. - Marketing and sales of POS terminals and services.

• Prepared test cases and test reports of the web based projects and mobile applications.• Did Quality Assurance (QA) of web based projects and mobile applications.• Tested few modules of ERP software.• Participated in environment testing of ERP software.• Designed wire-frame of the websites and admin pages. • Did multiple device testing of mobile applications and web based systems• Did Search Engine Optimization (SEO) and Social Media Optimization (SMO).

• Did research and development, documentation.• Did front end testing of websites, design testing and browser compatibility test of web based systems.• Participated in several meetings with Developers and Project Managers.• Front end Coding of few websites using HTML and CSS.