Thitapha Sriklab Email & Phone Number

United Kingdom

Bangkok City, Thailand

Bangkok City, Thailand

- Established a strong relationship with Chinese and European top merchant to develop their business and key success factors- Developed strong analytics to evaluate the weekly and monthly merchant’s performance and provide insightful recommendations to ensure the sustainable growth

- Responsible for overall ShopeePay/ShopeeFood Merchant operation process improvement- Responsible for overseeing all activities within a team (5 HCs), also decided how to approach tasks and develop a plan to accomplish them (KPI management)- Analyzed and identified key business challenges for each key project through various different operation data to derive insights and solutions- Drived policies and SOP into action, timely identified and tracked issues in the operations team and project team, outputting solutions and optimizing workflow

Bangkok City, Thailand

- Review current practices across the operations department are in accordance with applicable Standard Operating Procedures- Identify key opportunities to improve business results by utilized applicable methodologies and tools to design and implement viable solutions aimed at resolving root causes- Support teams in improving merchant performance, quality and operational efficiency- Work closely with departmental leads to plan, execute and monitor process improvement projects

Bangkok City, Thailand

- Developed subcategory strategy based on various data points, derived action plans and execute with team members to monitor and improved key performance indicators- Developed category knowledge in terms of assortment, styles and price points to understand the gaps and matched demand and supply in the market

Bangkok Metropolitan Area, Thailand

- Assisted in the definition of project scope and objectives, involving all relevant stakeholders and ensuring feasibility- Analyzed and effectively strategized in regard to business goals, deadlines, schedules, budgets, needed resources, and internal resources/third parties coordination- Approached business partners to pitch ideas, collaborate, and follow through until a partnership can be established- Identified business opportunities, created solutions and fact-based value proposals, negotiated and closed deals