Ting Ho Email & Phone Number

Massachusetts, United States

• Services the newly formed PCM (Patient Context Management) Team.
• Preps and coaches Agile crash courses and Scrum best practices while ensuring technical aspects of product development align w/ Agile and Scrum principles.
• Facilitates all the scrum ceremonies and tailors Agile approach to suit the team.
• Implements changes to enhance team efficiency and increase team productivity, based on feedback, metrics and attention to detail.
• Periodically reinforces transparency, teamwork, and team health.
• Performs internal consulting to assess how to best work with teammates.

San Jose, Costa Rica

• Contract w/ a start-up software company for 3 years (Jan 2019 - Jan 2022) (before freelancing (Feb 2022 - Sept 2023))
• Led agile projects in various industries.
• Facilitated all the scrum ceremonies.
• Defined clear specifications for Definition of Ready, Definition of Done and Team Working Agreements.
• Tracked team metrics and sprint reports.
• Promoted the use of Agile and Scrum Framework within the organization.

Taipei City, Taiwan

• Designed patents (claim drafting: technical reasoning & writing)
• Performed Prior Art searches.
• Analyzed foreign examination reports and proposed arguments/amendments for subsequent preparation of response letters according to OA reports.
• Drafted instruction letters & responses for foreign associate attorneys, and proofread the same for other engineers.
• Planned and organized events and trips for the company.

San Jose, Costa Rica

• Designed and enhanced business requirement specifications for an E-business Software Development Team to facilitate its use (for North American & Canadian end users).
• Provided alternate business ideas and solutions.
• Translated and improved select documentation from Spanish to English for end users.

Heredia, Costa Rica

• Effectively managed databases through Oracle PS/SQL coding/programming.
• Interacted with clients to resolve payroll issues.
• Provided support and resolved Tier 3 incidents for Payroll Benefits & Services Systems covering LATAM. (Analysis, troubleshooting, problem solving, etc)

Chinese Studies

Bachelor'S Degree, Information Systems Engineering

High School Diploma