Ting Ho Email & Phone Number

Massachusetts, United States

• Services the newly formed PCM (Patient Context Management) Team.• Preps and coaches Agile crash courses and Scrum best practices while ensuring technical aspects of product development align w/ Agile and Scrum principles.• Facilitates all the scrum ceremonies and tailors Agile approach to suit the team.• Implements changes to enhance team efficiency and increase team productivity, based on feedback, metrics and attention to detail.• Periodically reinforces transparency, teamwork, and team health. • Performs internal consulting to assess how to best work with teammates.• Collaborates w/ other SMs to improve methodologies’ efficiency, their understanding and importance.

San Jose, Costa Rica

• Contract w/ a start-up software company for 3 years (Jan 2019 - Jan 2022) (before freelancing (Feb 2022 - Sept 2023))• Led agile projects in various industries.• Facilitated all the scrum ceremonies.• Defined clear specifications for Definition of Ready, Definition of Done and Team Working Agreements.• Tracked team metrics and sprint reports.• Promoted the use of Agile and Scrum Framework within the organization.

Taipei City, Taiwan

• Designed patents (claim drafting: technical reasoning & writing) • Performed Prior Art searches.• Analyzed foreign examination reports and proposed arguments/amendments for subsequent preparation of response letters according to OA reports.• Drafted instruction letters & responses for foreign associate attorneys, and proofread the same for other engineers.• Planned and organized events and trips for the company.

San Jose, Costa Rica

• Designed and enhanced business requirement specifications for an E-business Software Development Team to facilitate its use (for North American & Canadian end users).• Provided alternate business ideas and solutions.• Translated and improved select documentation from Spanish to English for end users.

Heredia, Costa Rica

• Effectively managed databases through Oracle PS/SQL coding/programming.• Interacted with clients to resolve payroll issues.• Provided support and resolved Tier 3 incidents for Payroll Benefits & Services Systems covering LATAM. (Analysis, troubleshooting, problem solving, etc)

Chinese Studies

Bachelor'S Degree, Information Systems Engineering

High School Diploma