Nattaporn Thoonsaengngam Email & Phone Number

MAKE by KBankProduct Manager - Customer Support and Production Issue- Daily Operations Management: Efficiently managed daily operations to resolve customer issues promptly.- Workflow Structuring: Structured workflows with key business units to ensure seamless handling of customer issues.- Knowledge Management: Created and maintained comprehensive documentation for customer support processes and internal communication.- Training Facilitation: Organized and conducted training sessions for the trainers, ensuring the transfer of up-to-date knowledge on the current products.- Performance and Compliance Management: Ensured optimal performance of the production issue squad, maintaining strict compliance with regulations while focusing on delivering value to customers.

Berlin Area, Germany

More than 10 years of experience for event and portrait photography5 years of products photography5 years of documentary photography

Bangkok, Bangkok City, Thailand

The role involves a wide range of tasks aimed at creating and growing successful startups in the technology, especially AI/data involved.- Generate and refine ideas for products in tech, considering market needs, emerging technologies, and innovation trends.- Conduct extensive market research to identify opportunities and assess the potential demand for the products in specific industries or market segments. Then designing and developing a scalable and sustainable business model for the product.- Oversee the development of the prototype, and proof of concept, further to the planning of product and team development.- Establish the business scaling and go-to-market expansion.

Bangkok City, Thailand

- Negotiating contract terms and project potential with clients, including developing and maintaining clients relationship- Connecting with clients and assisting the management of Optical Character Recognition (OCR) and related projects- Managing projects developing AI-driven, data-driven, and digital platforms for various industries

Chiang Mai, Thailand

- Managing a project to develop a wide-band receiver and processing system for the VLBI Global Observing System telescope - Responsible for the processing system designing and system integration- Managing and researching geodetic projects supporting the radio astronomy researching groups- Assisting management of a project building the Thai National Radio Telescope- Coordinating with researchers, engineers, and experts locally and internationally to gain the highest potential of the developments and commissioning

Potsdam, Brandenburg, Germany

- Assisting researchers to work on data analysis for geodetic VLBI and geosciences- Researching specifically on Very Long Baseline Interferometry- Implementing programs (MATLAB) detecting data characteristics to define events affected observing stations- Project focuses on Earthquake-induced Surface Deformation Measured by VLBI

Berlin Area, Germany

- Evaluating localised on-screen text, audio and subtitles- Verifying console terminology- Identifying and tracking issues, suggesting solutions to encountered problems- Bug reporting in bug databases- Cooperating with test leads and international testers

Bangkok Metropolitan Area, Thailand

- Project management and deliverable of the major accident prevention program for the drilling department

Master'S Degree, Geodesy And Geoinformation Science

Major in Space Geodesy and Navigations

Bachelor'S Degree, Surveying Engineering

Activities and Societies: Faculty of Engineer, Survey Engineering, CU photo club, Voluntary engineering student camp, Intania music club.