Thobile Msimango Email & Phone Number

Delivers against what matters to the customer (within laid-down policies and procedures).Value vs failure demand (improvement in ratio of value demand versus failure demand).Improvement of capability of response.Customer demand perfectly delivered without any ‘comebacks’ (e.g., one-and-done; reduced abandonment rates).Customer satisfaction rating.Minimised customer hand offs.

Johannesburg Area, South Africa

Asset Custodianship· Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to· Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures· Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items· Ensure that swept deposits are correctly handled appropriately· Ensure that all irregular items have been actioned before the end of the dayMonitoring of cash holdings· Ensure that cash does not exceed prescribed limits· Ensure that sufficient cash levels are maintained to meet normal customer requirementsATM Up-time· Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery· Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly· Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time· Ensure that all ATM terminals are kept clean and maintained in good conditionATM Cash· Control ATM cash according to laid-down instructions· Balance cash at the required intervals· Report and action differences in ATM cash promptly· Ensure that ATM cash is safeguarded against unnecessary and preventable loss.Reports· Action ATM reports as listed on the Duty List promptly· Reconcile ATM cash daily· Action Care Suspects accurately and on time, resulting in reduced operating losses· Planning· Planning is generally on a daily to weekly basis within regular activity cycles

Johannesburg Area, South Africa

South Africa

 Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts. Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank Passing sales and leads

Midrand

 Assisting branches with both technical queries and escalation of queries. Receive user initiated calls Register all incoming requests, incidents or/and faxes on USD Perform a diagnosis of calls received and provide feedback to users Issue users with reference numbers for new calls logged and provide updates on calls already logged Route incidents or requests that cannot be resolved to developers Ensuring that different departments resolves or approved the application within a turnaround time as set by the bank Escalating to subgroup creation, assessment or forensic, credit And affordability, employment confirmation and contact ability Ensuring that branches applications are captured as per credit Policy and clients are well informed of what they are signing for.

Midrand

 Adhere to schedule adherence related to attendance, tea break, lunch break, time login at the beginning of shift. Ensuring that all calls are handled in a professional and courteous manner. Ensure that the client is satisfied with explanations and understands information. Calls are handled in accordance with telephone etiquette and quality standards. Maintain client confidentiality and highest level of customer service.  Professionally handle all client communications. Accurately capture data. Resolve queries according to procedural requirement and escalate where required. Make suggestions towards improvement/s to query resolution procedure/s. Escalate leads to sales department

Official Transcript, Information Technology

Microsoft Word Microsoft Word Advanced Keyboard General Office Practice Introduction to Computer Excel Excel Advanced PowerPoint

Matric, High School/Secondary Diplomas And Certificates, 12

Subjects Passed : English, Afrikaans, Computer Literacy, Biology, Physical Science Life Orientation, Mathematical Literacy