Thomas Duran Email & Phone Number

Madrid, Community Of Madrid, Spain

I delivered accurate operational support to Merchants selling on the Amazon platform. This position involved :- End to end ownership of every seller interaction coupled with proactive problem solving and provide exceptional support to sellers (more than 90% of cases resolved)- Provided prompt and efficient service including the appropriate escalation of Sellers' issues- Sought solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions- Liaised with other departments such as Customer Service, or Payments teams as required to resolve Seller's issues

Madrid Area, Spain

I worked on the support team to provide and develop high standard service to all sizes of clients. My responsibilities were :- Developed a deep understanding of the Cornerstone application to troubleshoot and resolve complex cases (97% of my cases were closed successfully)- Teamwork in collaboration with technical teams, customer, product and account managers to improve user experience- Participated to curate functionality information that were part of a product knowledgebase (5 weekly articles)- Reached more than 20% my weekly target with excellent customer feedbackI got all certifications required in link with product and meet the company targets. I work with a wide range of clients in different languages within an international team.

London, United Kingdom

I was part of the Maps Team whom develop Apple Maps features, within an international team, based in London. The work was partly completed in our London office and partly on field. I have traveled to over 5 countries and in this period I had successfully completed field-based research and the collection of information.This position involved : - Collected and analyzed qualitative and quantitative data on more than 10 markets as well as maintaining and updating existing projects - Organized and planned trips to achieve team goals (5 markets achieved) - Supported and trained 2 new team members - Tracked and reported important bugs in order to improve software as well as accuracy of Apple Maps and UX - Led on French language markets to create and update guidelines related to our mission on this market I had succeeded in all my assignments and I had hit all my targets. I also tracked and reported important bugs in order to improve the software and I was part of an initiative that aims to help organisations like the British Red Cross in their humanitarian relief efforts by mapping vulnerable areas around the world. The position required time management, organisation and great communication skills to complete each assignment’s deadline.

London, United Kingdom

BRKV is a private investment group, specialising in the development of small businesses and new concepts. I was working on a new service called SplitRent. I was responsible for the whole of the marketing department. My tasks were : - to build a marketing plan and to help shape the business plan for future investors and clients- to check the website to be sure that everything was correct for a positive user experience- to work on multiple marketing campaigns and various social networks- to manage two employees and looking to recruit two interns- to add elements and improve the websiteMy tasks were mainly strategic. I created 25 different communication campaigns on various types of support. The campaigns were targeting customers and prospects and likewise those who wanted to sell or rent a product and fine investors. Additionally, I added elements and improved the website.

London

As a member of Google Maps team, my position consisted to the following : - Deployed technologies that will shape the future of Google Maps such as data collection using proprietary software with more than 100 business clients (I reached all my target within delay) on 2 markets (France and United Kingdom) - Installed and tested hardware (required use of technical/installation equipment) - Identified recurring problems, worked with other teams to make improvements and responded to customers’ needs - Liaised with team regarding logistical operations

London, Royaume-Uni

Nova Edge is a service solution company which is uses Salesforce and cloud. The client base is mainly banking. My tasks were :- to find consultants concerning Salesforce missions- to be the link between consultant and companies- marketing missions such as developing and designing the website, designing motions about the company- B2B and to help to diversify company's activity- to assist the design team to create a website - to develop several projects to improve the company on new markets such as FinTech and RegTechDuring my experience I linked companies who were looking for consultants. I successfully matched together 13 accounts and I conducted many interviews to be sure they matched the customer needs. I also assisted with the process for many other candidates or companies. I put in place marketing actions which helped to increase brand awareness mainly on the website specializing in Salesforce.

London, Royaume-Uni

- Helping to provide customer care to current users of the app - Helping us to increase our user-base through the use of marketing, PR & other social media management - Interacting with users on the app - App/bug testing - reporting to our developers any issues reported with the app - Celebrity management - helping any celebrities we have on the app generate followers, promote their channels and providing support. - Organise a press launch- Study market- Find investors and/or partners

Summer job in London as commis-waiter

London, Royaume-Uni

Found new students/prospects, keep the current and increase the popularity of the school with intern and extern marketing methodsFound other companies to establish business relationshipsanswering calls, welcoming students/prospects, taking payments, organizing binders

Gond-Pontouvre

Work in shop :- Helped customers- Put products in shelf- Took customers payments

Gond-Pontouvre

Work in shop :- Cleaned storehouse- Helped customers- Put products in shelf- Market studies- Create and organise a healthy plan

Master Of Marketing & Brand Management, Marketing

Business And Management Bachelor, Webmarketing Specialization

Webmarketing, marketing, accounting, languages (english, german), law, management, management

Marketing / Marketing Management, Degree Obtained

Language course : english, marketing, business, Ireland's history...

Dut Techniques De Commercialisation, Marketing, Accounting, Law, Languages, Degree Obtained