Thol Fielder Email & Phone Number

Vancouver, Washington, United States

Greater Los Angeles Area

Greater Los Angeles Area

Seattle, Wa

• Account Management: managed 25 high-volume SMS marketing accounts including Fortune 500 clients, trained clients in cloud-based platform UI• Project Management: managed technical & operational details of SMS/MMS programs including building & implementing campaigns on clients' behalf, integrated APIs with client & internal developers• Mobile Development Support: maintained direct contact with major US carrier partners including Verizon, AT&T, Sprint, & T-Mobile on behalf of clients, communicated industry changes to clients• Technical Support: provided backend UI support, primary point of contact for troubleshooting & resolving client service support issues, tracked & managed support request tickets• Sales Support: provided strategies and best practices for mobile marketing, supported internal sales solution teams in up-sell/cross-sell activities

Kirkland, Wa

Added duties (plus Short Code & Carrier Provisional Administrator and Technical Advisor duties):• Agile Project Management (Operations): provided daily communications, organized and facilitated bi-monthly Agile meetings (including Sprint Planning, Daily Standups, Sprint Reviews & Sprint Retrospectives), managed JIRA tickets, coordinated & wrote Operations incident reports for client dissemination, drove operations to minimal business impact after multiple major interruptions due to personnel changes, orchestrated automation of client UI creation process (reduced Dev timeline from 1 business week to 15 minutes)• Contracts Administration: increased efficiency of contract review requests by 50% (from 2 days to same-day), highlighted key terms for Sales & Executive teams, managed contract & NDA files, authorized to sign executive signatures to contracts, maintained SalesForce client entries• Company Newsletter: compiled & designed 12 text message compliance HTML newsletters per year for internal staff & clients, used by sales team to enhance pitches to potential clients• Acquisition Transition: created exhaustive step-by-step documentation & trained replacement personnel (4 individuals) to take over my duties

Kirkland, Wa

Added duties (plus Technical Advisor duties):• Technical Documentation Writing: took ownership of internal API technical specifications for SaaS systems & updated documents when dev changes occurred, familiar with C# and XML languages, SharePoint service• Donation Program Management: administered 30 charity PSMS client programs, provided short code technical support, advised on compliance questions & issues

• Carrier Provisioning: managed 250 short codes on 75 US & Canadian carrier networks (including AT&T, Sprint, T-Mobile & Verizon) with traffic of more than 25 million texts per month; orchestrated SMS & MMS provisioning, testing, audit responses, client technical support & escalation, client contracts & assignments, transfers, forecasts, registrations, renewals, expirations• Compliance Advisement: researched text message advertising & privacy laws (including FCC rulings & TCPA, TSR, CAN-SPAM and state laws) and carrier rules (including MMA & CTIA regulations) & monitored industry changes, crafted company compliance policy in detailed documentation (public copy at hipcricket.com/in-the-news), conducted yearly training sessions with more than 30 internal staff• Client UI Support: created on average 15 company UI portals for new clients per month, provided backend UI technical support (also on-call 24 hours a day in case of short code connection issues)• Partner Invoice Approvals & Contract Negotiation: approved monthly invoices for major partners averaging $220K/month ($2.64M/year), drove renegotiation of contract with major partner in 2010 saving Hipcricket $9.5K/month ($114K/year), adding 1.5 million text messages per month to our account, and decreasing our monthly per-short code cost by 6%

• B2C Product Management: updated (renamed products, created new screenshots, rewrote descriptions, strengthened keyword tags) & managed more than 200 mobile cellphone & PDA app products from publisher content (including Encyclopædia Britannica, World Book Encyclopedia, World Almanac, Rick Steves) & third-party developers (including HeroCraft, WebIS, Raspberry Software, Omega One Software) in 15 verticals (including Entertainment, Education, Health & Fitness, Food & Drink, Games, Religion, Travel, Tools & Utilities)• QA Testing: created online portals from mobile-ready product databases & tested portals for product quality assurance (including content, UI, individual device behavior issues), tested developer apps on cellphone emulators using DeviceAnywhere• App Sales Tracking: uploaded & tracked sales of Java/Symbian/PalmOS/PocketPC/Smartphone/Brew/BlackBerry products on 115 website sales channels in 16 countries (including USA, UK, Canada, China, France, Germany, Italy, Japan, Russia, Spain), provisioned & tracked sales of Java MIDP/J2ME/iDEN/WindowsMobile/WAP/SMS/MMS/Wallpaper products on 48 carriers (including AT&T, Sprint, T-Mobile, Verizon, NexTel, Rogers, AirTel, Vodaphone, Orange, Virgin) in 18 countries (including USA, UK, Canada, Australia, India, Brazil, Hong Kong, Mexico) representing more than 580 million mobile subscribers worldwide• Commercial Website Redesign: orchestrated overhaul of company commercial site PocketDirectory.com with new JavaScript/CSS/HTML redesign and integrated new product categories, descriptions & images• IT Administration: hosted & managed FTP server for publisher & developer file sharing• Worker Training: trained & managed 75% of Mobifusion’s workforce (>20 employees & new hires) in 8 departments (File Conversion, QA Testing, Product Packaging/Graphic Design, Provisioning/Launch, Net/IT Admin, Marketing, Sales Tracking, Customer Support), trainees moved up to manage & train new hires under my tutelage

• B2C Product Management: created & managed more than 500 PalmOS/PocketPC/Smartphone/WindowsMobile app products from publisher content (including Encyclopædia Britannica, World Book Encyclopedia, World Almanac, American City Business Journals) & free online resources (including CIA Factbook, US Area Codes, Sun Tzu's Art of War) in 10 verticals• Content Conversion: processed product content by converting original files (including HTML/XML/CSV/PDF/Word filetypes) into Excel/SQL table grids with strict hierarchical categorization up to 3 levels (Subject/Category/SubCategory), created product cover artwork & optimized image files for handheld screen sizes, compressed converted data & images into single mobile-ready executable files for direct handset installation and for Mac/PC installation• QA Testing: loaded product executable files to handsets and performed quality assurance testing (including content, UI, individual device behavior issues)• App Sales Tracking: uploaded & tracked sales of PalmOS/PocketPC/Smartphone/WindowsMobile app products on 50 website sales channels (including Amazon, C|Net/Download.com, Handango, PalmGear, PocketGear, Smartphone.net), created executable files & box/sticker art and tracked sales of 6 PalmOS/PocketPC CD-ROM/SD-Card products via distribution partners at nationwide brick-and-mortar stores (including CompUSA, Circuit City, Fry's Electronics, OfficeMax, Staples)• Commercial Website Management: created animated screenshots/banner art/descriptions/keywords & uploaded PalmOS/PocketPC/Smartphone/WindowsMobile app products on company commercial site PocketDirectory.com, maintained public product specs & integrative Help Guides, responded to all customer support requests via email & phone• Marketing: created marketing materials (including descriptions, screenshots, company info) for product launches, individualized materials per word-limit & image requirements for each channel

Batched all stories from The Oregonian into web-ready format. Created/maintained special reports for major news and business stories. Edited front page headlines for news, business and sports stories. Researched additional content for breaking news. Created images and graphics for news and business sections