Thom Smith Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

High volume phone and email case processing. Responsible for direct communication line with consumers and acting face of the company through every interaction. Reviewed warranty claims and subsequent order processing and data entry for client information.Recently trained in order alterations/cancellations/refunds to better assist high volume with daily use.

Ottawa, Ontario, Canada

Maintained highest level of customer service, ensured customer satisfaction and handled opening and closing procedures. Fulfilled bakery orders and handled online transactions.

Ottawa, Ontario, Canada

Responsible keyholder. Placed daily product orders as needed. Maintained highest level of customer service, ensured customer satisfaction and handled opening and closing procedures

Montreal, Canada Area

Third party quality assurance software tester. Problem solving and process streamlining dedicated to improving end user functionality. Multiple software/platform testing often with daily changes in focus to meet the demands of the client. Team focused work goals while maintaining personal goals and expectations for production evaluation.

Greater New Orleans Area

Responsible keyholder. Placed daily product orders as needed. Maintained highest level of customer service, ensured customer satisfaction and handled opening and closing procedures. Bartender and line cook duties also required on a daily basis.

Gainesville, Florida

• Managed new business contract process for commercial accounts, assessing credit risk and establishing collateral deposit requirements. Ensured expedient processing of all customer agreements including existing.
• Managed 3,000 plus accounts per year, which contributed to company goal of increasing total customers to 200,000.
• Reduced processing time for contracts from 1-2 months to hours, increasing new accounts, revenue, and profit.
• Forged relationships with all customers, providing the highest level of customer service, which increased customer retention.
• Trained team members on processing electronic enrollments and backlogs to meet compliance with applicable public service commission’s across all markets.

Gainesville, Florida

Responsible keyholder managed all personnel and food service for Starbucks Store No. 7179B. Executed corporate standard of service, created daily personnel deployment lists, and handled opening and closing process. Maintained highest level of customer service and ensured satisfaction.