Thomas Meehan Email & Phone Number

Thomas Meehan is a Executive-Level Technology Professional with multiple years of experience in project management and client relations at FICO.

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  Account Manager

  Fico

  Jun 2008 - Present

  • Increase revenue by up to 10% by identifying and securing new business opportunities through change requests and statements of work, closing up to three deals per year with a total value of approximately $90,000.• Manage seven large clients, utilizing effective communications to build a strong relationship, leading to client loyalty and increased revenues.• Troubleshoot client issues making determinations on involving appropriate support teams; resolve escalated calls ensuring client satisfaction.• Direct project coordination and issue resolution across multiple business lines including developers, project managers, business analysts, application support, Falcon support, and senior management, ensuring adherence to established best practices and improving client response rates by at least 10%.• Create key performance metrics for each client to provide to their executive management team, generating summary reports on these metrics to update senior management.• Lead weekly status calls to review current action items, issues, projects, and future opportunities.• Subject matter expert on Flows system and Use cases, training all new hires on all current systems and applications.• Recipient of the SPOT Award, given for going above and beyond to resolve a complex, severe issue for a large client.Production Support (2013 – 2018)• Managed the needs of all 25 United States based clients with a team of two direct reports.• Prioritized all client issues in coordination with the Director of Solution Success Managers, triaging issues and escalating to the appropriate internal teams for resolution as necessary.• Actively participated in weekly progress calls with client facing teams to discuss open items and resolutions.• Provided valuable input during client-facing meetings, ensuring successful outcomes for both the company and the client.