Thomas Ardizzone Email & Phone Number

Greater New York City Area

• Service Delivery Manager at top global regulatory and financial crime, risk and compliance company. Responsible for delivering high-quality services across Exiger Tech products as it relates to change, major incident.
• Ownership of the Problem, Incident, and Change and Escalation services coordination of resolution and recovery activities within Exiger IT and business ecosystem ensuring high levels of performance, accurate reporting.
• Lead postmortem meetings with cross-functional team of engineers, developers, and infrastructure teams to identify root cause and determine remediation tasks to prevent problem reoccurrence.
• As owner of the escalation process taking ownership of major incidents ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
• Leverage my deep technical background driving solutions during major incidents.
• Identify process gaps with teams and vendors; recommend solutions and follow up.

Greater New York City Area

• Directed engagement team comprised of Business Engagement Managers, Project Managers, and Systems Analysts, focusing on enterprise-level solution implementation, project management, and design delivery. Executed.
• Providing hands-on direction and leadership in operational activities related to ITSM Incident Management, Change Management, and Problem Resolution, impacting application portfolio or workflows.
• Led post-mortem meetings with cross-functional teams of engineers, developers, and infrastructure teams identifying root cause, determine remediation tasks to prevent problem re-occurrence.
• Organized and attended changes for Change Advisory Board (CAB) meetings.
• Conducted regular service reviews, both internally and externally, and initiating improvements within an overall Service Improvement Plan.
• Identified gaps in process with technology teams and vendors, recommending solutions and following up to closure.

Englewood Cliffs, NJ

• Managed and implemented digital solution standards best practices for large digital site migration and on-boarding project management. Analyzing and translating complex IT and business problems through application.
• Project managed and partnered with major news organization, NBCNews; migrated news web site into Comcast data centers, providing detailed design review and optimization of data base, and reducing and simplifying.
• Drove and delivered new Exchange Messaging Vblock infrastructure project, which was suffering catastrophic storage array failures, leading to migration of over 5K mailboxes to newer stable environment for.
• Oversaw entire project lifecycle of over 30+ new builds and migrations, including service solution design, build, transition to production, and establishing operating level agreements.
• Delivered Microsoft’s SharePoint Web technologies, providing platform to migrate off legacy libraries content management and document systems, helping consolidate and reduce costs.
• Facilitated close liaison with business clients to provided full ITSM services to digital customers throughout project lifecycle.

Greater New York City Area

• Oversaw Commercial Innovation program $42M project that consolidated all disparate Ad Sales and Traffic systems into one application. Responsible for strategic design, implementation, experimentation, and documentation.
• Launched successful 15 cable channels running on infrastructure implemented with personal design, reducing costs by consolidating infrastructure.
• Developed and maintained operational run books, and functional service roadmaps for all CI infrastructure components, including tracking services reflective of business changes and other provisions, which allowed.
• Drove all necessary project infrastructure governance activities, including but not limited to, Sox Compliance, PPMC, and Demand Management procedures leading compliance documented policies.
• Built business cases and financial statements in support of new technology adaptation, including recommendations for retirements, expansion, or enhancements, increasing performance and consolidations, which resulted in.
• Project managed, coordinated, and executed disaster recovery scenario by authoring, maintaining, and contributing to documentation of disaster recovery checklist, ensuring business continuity in the event of a disaster.

Greater New York City Area

• Team leader, responsible for all domestic and global NBCU server engineering, server builds, and project execution, including Level 3 support for server operations technologies. Consistently simplified and standardized.
• Consolidated and removed over 550+ physical servers through server virtualization portfolio analysis, exceeding retirement / virtualization targets of 500 for 2009, providing identifiable cost reduction opportunities.
• Streamlined and reduced complexity of underlying hardware infrastructure for virtualization, responding to critical and growing need in datacenters.
• Deployed 800 new OS builds, including 537 physical servers added in 2008 and 621 removed, which included Beijing Olympics, and led team that built and deployed over 205 servers for the most-watched event in American.
• Identified multiple cost reduction opportunities through vendor management, deploying new strategies for supporting enterprise-architecture eco systems.

Greater New York City Area

• As an extension of the CTO, responsible for partnering with Ad Sales as a single technical talent focusing on Service Delivery for new programs, technology operations, and portfolio management. I was the central point.
• Participated with team to define the evolution of the architecture and operations for the business’ computing infrastructure.
• Ensured all architecture and operations activities provided significant benefits to the long-range growth plans for the business.
• Evolved new computing concepts into innovative solutions to complex architecture and operations business challenges.
• Planned and managed technical architecture and operations projects; ensured business deliverable's were committed, communicated clearly and delivered on time.
• Participated in strategies and planning for technical architecture and operations.

Some College Courses Completed, Computer Science

Computer Science