Thomas Ardizzone Email & Phone Number

Greater New York City Area

Service Delivery Manager at top global regulatory and financial crime, risk and compliance company. Responsible for delivering high-quality services across Exiger Tech products as it relates to change, major incident, and problem management as well as engagement with IT Governance and Business Risk. Set realistic and achievable objectives for staff around problem resolution. Collaborate and promote teamwork. Display a strategic perspective while promoting organizational mission and goals, demonstrating ways to achieve them through result driven metrics.• Ownership of the Problem, Incident, and Change and Escalation services coordination of resolution and recovery activities within Exiger IT and business ecosystem ensuring high levels of performance, accurate reporting and establishing service improvement activities.• Lead postmortem meetings with cross-functional team of engineers, developers, and infrastructure teams to identify root cause and determine remediation tasks to prevent problem reoccurrence.• As owner of the escalation process taking ownership of major incidents ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.• Leverage my deep technical background driving solutions during major incidents.• Identify process gaps with teams and vendors; recommend solutions and follow up.• Responsible for drafting and delivering Service Improvement Plans, ensure actions are followed through to completion in a timely manner.• Provide regular and accurate management reporting on Service Performance metrics.• Lead project manager overseeing the migration of Exiger Tech platforms into GCP.• Responsible for driving BCP activities around the Insight 3PM application disaster recovery testing and documentation.• Responsible for driving activities around major releases creating detailed plans and communication strategy.• Leveraging Jira, Zendesk, and Confluence, refine and document value workflows.

Greater New York City Area

Directed engagement team comprised of Business Engagement Managers, Project Managers, and Systems Analysts, focusing on enterprise-level solution implementation, project management, and design delivery. Executed business and IT projects, troubleshooting of infrastructure components both locally and internationally, with design and development of complex architectural workings and documentation.• Providing hands-on direction and leadership in operational activities related to ITSM Incident Management, Change Management, and Problem Resolution, impacting application portfolio or workflows.• Led post-mortem meetings with cross-functional teams of engineers, developers, and infrastructure teams identifying root cause, determine remediation tasks to prevent problem re-occurrence.• Organized and attended changes for Change Advisory Board (CAB) meetings.• Conducted regular service reviews, both internally and externally, and initiating improvements within an overall Service Improvement Plan.• Identified gaps in process with technology teams and vendors, recommending solutions and following up to closure.• Participated in budgeting and proposal efforts by completing project scoping, cost-benefit analyses, and level of effort assessments.• Acted as change agent by anticipating technology opportunities, proposing viable solutions, and enabling process / technical innovation for data center migrations and other critical enterprise technologies key initiatives.• Helped align corporate strategies to businesses by managing relationships with senior leaders within Business Technology Groups.• Working with IT Infrastructure department managers to implement requested projects.• Meeting with internal customers understanding business needs to proactively provide the best support and management possible.• Gathering requirements and managing projects and initiatives from start to completion.• Tracking and reporting status of implementation process with Executive team.

Englewood Cliffs, Nj

Managed and implemented digital solution standards best practices for large digital site migration and on-boarding project management. Analyzing and translating complex IT and business problems through application technology and product portfolio knowledge. Led large digital sites requiring dedicated and specialized expertise to configure optimal mix of services designed to maximize high availability and performance, while simplifying customer support at a competitive cost.• Project managed and partnered with major news organization, NBCNews; migrated news web site into Comcast data centers, providing detailed design review and optimization of data base, and reducing and simplifying infrastructure, utilizing Digital Solutions Team Infrastructure As A Service (IAAS) model and saving costs with data center consolidation.• Drove and delivered new Exchange Messaging Vblock infrastructure project, which was suffering catastrophic storage array failures, leading to migration of over 5K mailboxes to newer stable environment for mission-critical eco system.• Oversaw entire project lifecycle of over 30+ new builds and migrations, including service solution design, build, transition to production, and establishing operating level agreements.• Delivered Microsoft’s SharePoint Web technologies, providing platform to migrate off legacy libraries content management and document systems, helping consolidate and reduce costs.• Facilitated close liaison with business clients to provided full ITSM services to digital customers throughout project lifecycle.

Greater New York City Area

Oversaw Commercial Innovation program $42M project that consolidated all disparate Ad Sales and Traffic systems into one application. Responsible for strategic design, implementation, experimentation, and documentation for all infrastructure components of Commercial Innovation program.• Launched successful 15 cable channels running on infrastructure implemented with personal design, reducing costs by consolidating infrastructure.• Developed and maintained operational run books, and functional service roadmaps for all CI infrastructure components, including tracking services reflective of business changes and other provisions, which allowed technology offering to be agile and flexible.• Drove all necessary project infrastructure governance activities, including but not limited to, Sox Compliance, PPMC, and Demand Management procedures leading compliance documented policies.• Built business cases and financial statements in support of new technology adaptation, including recommendations for retirements, expansion, or enhancements, increasing performance and consolidations, which resulted in overall cost reductions.• Project managed, coordinated, and executed disaster recovery scenario by authoring, maintaining, and contributing to documentation of disaster recovery checklist, ensuring business continuity in the event of a disaster.• Partnered with infrastructure and application teams to review and implement procedures to ensure consistent process is followed for incident, change, demand, and configuration management.• Ensuring all changes in the Production environment (including Disaster Recovery) requested by and/or implemented by the Application, Infrastructure teams, or their associated vendors were documented, reviewed by Change Management to mitigate risk and approved prior to Implementation.

Greater New York City Area

Team leader, responsible for all domestic and global NBCU server engineering, server builds, and project execution, including Level 3 support for server operations technologies. Consistently simplified and standardized to improve portfolio services while delivering significant corporate initiative virtualization IT strategy, paving the way for higher efficient architecture.• Consolidated and removed over 550+ physical servers through server virtualization portfolio analysis, exceeding retirement / virtualization targets of 500 for 2009, providing identifiable cost reduction opportunities across NBCU eco system, achieving KVA savings totaling $791,045 in California alone, and receiving “Eco Ovation” accolade due to excellent effort requiring close coordination and assessing project key performance indicators (KPI).• Streamlined and reduced complexity of underlying hardware infrastructure for virtualization, responding to critical and growing need in datacenters.• Deployed 800 new OS builds, including 537 physical servers added in 2008 and 621 removed, which included Beijing Olympics, and led team that built and deployed over 205 servers for the most-watched event in American television history.• Identified multiple cost reduction opportunities through vendor management, deploying new strategies for supporting enterprise-architecture eco systems.

Greater New York City Area

As an extension of the CTO, responsible for partnering with Ad Sales as a single technical talent focusing on Service Delivery for new programs, technology operations, and portfolio management. I was the central point of contact leading all IT and Business strategic objectives and goals.• Participated with team to define the evolution of the architecture and operations for the business’ computing infrastructure.• Ensured all architecture and operations activities provided significant benefits to the long-range growth plans for the business.• Evolved new computing concepts into innovative solutions to complex architecture and operations business challenges.• Planned and managed technical architecture and operations projects; ensured business deliverable's were committed, communicated clearly and delivered on time.• Participated in strategies and planning for technical architecture and operations.• Drove Improvement in “Speed To Deliver”.• Achieved and maintained “Operational Excellence”.• Simplified the technology environment by reducing the number of components.• Standardized and increased the leverage of shared services, common components, and centralized environments.• I contributed and enabled Change Management governance for application lifecycle, identified levels of risk for the changes, reducing risk and downtime throughout the business pillar.• Educated business application owners about the Change Management Readiness Document needed for medium and higher-level risk changes.• By coordination with business representatives I was able to reduce downtime, reduced costs, and stabilize the environment by advising how changes impacted the Ad Sales businesses in real time.• By actively attending Change Advisory Board meetings I was able to bring awareness of current and potential future incidents.

Some College Courses Completed, Computer Science

Computer Science