As developer/Admin in ServiceNow with handson professional experience in providing IT ServiceManagement Solutions with expertise in the ITSM.Responsibilities :Gathering requirements from the client and analyzing them.Involved in requirement gathering sessions and creation of functional and technical design documentsas per the requirements.Involved in integration of ServiceNow with LDAPInvolved in creating Reports, Dashboards and Home Pages in ServiceNowCreate, monitor, modify, and publish service catalog workflows with approvalsHandling Incidents and TaskResponsible for closing the open Incidents, Problems and Enhancement requests and communicatingwith the customer the status of the request, to ensure a timely customer satisfying resultUsed Import Sets and Transform maps for loading data from external sources to ServiceNow.

Involved in Development of ServiceNow applications, including modification to existing ITSM modulesand creating the custom application.Responsible for SNOW utilities such as UI Policies, Data Policies and Dictionary and UI actions.Handling Incidents and TaskWorked on various types of reports, scheduled reports as per the business requirements.Created Email notifications, Email Templates and Mail scripts, trigger email notifications from serverside scripts by using events existing in event registry.Created Scheduled script jobs and Scheduled generation and distribution of reports.Background scripts, Client scripts, Glide forms, Glide record, Glide Ajax, and its usage and Hands onexperience on calling service side scripts from client side through Glide AjaxInvolved in Integrating ServiceNow with third party applications JIRA, other ServiceNow Instancesusing SOAP and REST methodologiesGood exposure on creating Catalog items, Order guides, Record producer, Variable Sets , Catalogclient scripts , Catalog ui policies Maintenance and enhancement of all existing Catalog forms.