Supervise 20-25 associates dailyCoordination and assignment of workPerformance Impact evaluations for direct reportsWorkplace SafetyWorkplace Production ToursAudit complianceImplemented Quality Focus process with department while working with other departments for resolution Senior Client Liaison 2002 - 2007Complex project implementationMentor and train new associatesCoordination and assignment of workConflict resolution/ problem solvingCollections Quarterly performance reporting to customer and internal managementCoordinated continuing education on industry trends and customer impact

Coordinated with sales, manufacturing and the client to develop and implement new client products Manage day to day account activityProduction issues and placement of work based on degree of difficultyProduced reporting pertaining to client billings and their associated mailings

Managed daily administration of an 11 million-dollar account Performed customer site visits, satisfaction surveys and presentationsCoordination of entire production process including press checks and reprints Responsible for timely production and shipping of client product.Managed daily manufacturing, sales and customer questions/issues Accountable for decision-making, deadlines, quality issuesMaterials cost containmentReporting

Assisted with daily administration of 15 million-dollar account Responsible for daily activities and reportingAssisted in the coordination of entire production process including press checks and reprintsMaterials cost containmentDaily customer communication regarding schedules, manufacturing plans and any issues needing attention