Thomas Bates Email & Phone Number

Halifax, GB

Halifax, England, United Kingdom

I am the Applications Analyst responsible for delivering IT Training and Development of our Staff, providing updates on Technical changes within applications, and looking forwards at upcoming developments within the market sphere. I’m a strong team player, also working in an IT Support role whilst mentoring other Team Members in order to elevate their.

Looking after our core infrastructure, managing servers 2008R2 to 2016. Monitoring Veeambackup, Implementing new software solutions and large scale projects. Active directory services management and End User Hardware configuration using FOG Imaging Solution.

Halifax, West Yorkshire, United Kingdom

Dealing with inbound suppliers and customers we are the first point of contact for all IT related queries. Logging and resolving tickets as they arise and escalating where necessary to second line teams. I have experience supporting the following environments; Citrix, AS400, Windows XP, Windows 7, 8.1, 10, Mac OS, Horizon VDI. with extensive knowledge and.

Halifax, West Yorkshire, United Kingdom

Dealing with inbound Policy Holder claims, taking the claim from First Notification of Loss through to claims settlement or repair.

Dewsbury, West Yorkshire, United Kingdom

Facilitating Library Services, ensuring resources were circulated correctly between various libraries and catalogued correctly. Maintaining and scheduling computer session bookings on the iGel gold image environment for members of the public and providing basic IT training. Undertaking relevant searches of the local archives for genealogy records and.