Coached an established sales team on commercial awareness, customer service and planning, resulting in positive customer feedback leading to increased turnover. Effectively controlled costs through P&L management, economical utilisation of personnel, materials and equipment, increasing ROI. Directly managed the production management team ensuring lead times are met whilst maintaining high quality of product. Developed new and existing customers via phone and face-to-face meetings and improved customer focused service. Led monthly senior management meetings and reported to the board on a quarterly basis. Led the implementation of a new MES IT system and improved quality management systems in line with ISO 9001.

Directed and controlled a high-achieving sales team streamlining day-to-day sales operations. Improved employee skills and industry knowledge through training and mentorship. Generated a return on investment, while optimising quality of sales and accounts. Established and sustained a robust relationships with key stakeholders, peers, and executives to increase teams’ sales figures. Developed a high quality portfolio and contract accounts via phone or face-to-face. Demonstrated a strong ability to strengthen cost to profit ratio. Restructured and led the team through the merger between Blackburns and Righton.

Provided strategic leadership and direction in steering daily sales office operations, while directing a team of four colleagues. Delivered high-quality services to clients through efficient restructuring of team. Orchestrated team meetings and evaluated team performance against set metrics. Exhibited active participation in regional team meetings to discuss on recruitment and retention. Monthly meetings with Area Director managing P&L.

Met and exceeded assigned targets by delivering exceptional services to clients. Applied promotional calls and face-to-face based selling techniques to build new accounts. Delivered hands-on assistance in dealing with monthly 50+ regular customers, 200+ tons, and £40K+ margin’s worth of orders. Acted as an invaluable member of a team to ensure seamless account management activities.

Identified and resolved complex issues by implementing corrective actions for improvement. Actively participated in training workshops that improved team productivity. Sourced material internationally through close coordination with key suppliers.

Booking in and handing over patients to optician, dispensing glasses and being able to talk to a customer about contact lenses and glasses. Writing and ensuring the appropriate NHS documentation is filled in correctly. Dealing with problems that range from the fit of the glasses to errors in the lenses to customer complaints. Flexible work between Edinburgh in the term time and Telford during the holidays.