Thomas Beering Email & Phone Number

Buffalo/Niagara, New York Area

Disaster Recovery Specialist - Duties include responding to customer inquiries, providing general information to the public regarding federally declared disasters and SBA's loan programs. Also, assembling and issuing Home and Business loan application packets to disaster victims and preparing appropriate decline letters for applicants that do not qualify for a disaster loan. Additionally making standard outreach calls to disaster victims advising them of the availability of SBA disaster assistance and providing a general overview of the benefits of the disaster loan program. As part of the SBA's Technical Assistance Loan Application Initiative, contacting business owners and managers to create awareness of available free local resources for creating customized plans for economic disaster recovery and business growth. This also includes preparation of written responses to e-mail inquiries received through SBA's disaster customer service mailbox. Internal facing assignments include agent monitoring and providing feedback to promote positive customer interaction and encourage agent professional growth. Additional feedback provided in part by conducting live customer quality survey polls targeting recent customer service interactions. Answer Desk Associate - Duties included researching and responding to customer inquiries using various computer systems and software package. Also provided general information to the public regarding SBA guides for starting and managing businesses, loan programs, government contracting programs and registration requirements as well as availability of local and regional resources.

Buffalo/Niagara, New York Area

Personally in charge of directing and coordinating daily operational and logistical support efforts pertaining to the customization of product applications. This involves managing communication between external clients and the internal support team, including the dissemination and programming of all detailed client, venue and event specific information received from clients. Examples of such information are detailed seating/pricing charts for concerts, major professional and collegiate sporting events, live theatrical performances and various park, festival, fair and trade show admissions. Additional responsibilities included for ensuring timely and accurate financial reporting encompassing all sales and attendance data. The end goal is to synchronize multiple departmental efforts in order to meet client guideline and deadline requirements.

Buffalo, New York And Cleveland Ohio

In my first position with a company acquired by Tickets.com, I directly managed a staff of 5 supervisors and approximately 50 full time and part-time customer service representatives. My duties included providing continuous training of all staff members as software updates mandated and for new hires just coming on-board. I was also responsible for scheduling of staff to meet anticipated incoming call volume (ie: off-season sales vs. high demand events on-sales).