Thomas Blackadder Email & Phone Number

Melbourne, Victoria, Australia

Investigate and resolve complaints between financial firms and complainants in accordance with AFCA Rules and complaint resolution processes.Analyse complaints to identify key issues and determine appropriate remedies, including negotiation, conciliation, or resolution.Apply legal principles, industry codes, and previous decisions to guide complaint outcomes.Identify and escalate potential systemic issues or misconduct to relevant teams.Demonstrated empathy and strong communication skills to build trust with distressed complainants and explain outcomes clearly and effectively.Balanced multiple cases and deadlines with excellent time management and organisational skills.

Rainworth, England, United Kingdom

Managed travel insurance and train ticket claims from initiation to resolution.Updated reserves in the bespoke claims system.Communicated with customers via email and telephone.Settled claims within authority limits and declined non-covered claims.Identified and handled fraudulent claims.Ensured accurate record-keeping within the claims system.

Mansfield, England, United Kingdom

Performed data entry tasks and minute-taking for meetings.Raised purchase orders and maintained stock control of health and safety equipment.Liaised with staff and external contractors via phone, email, and face-to-face interactions.Authored health and safety blogs to promote workplace safety.

Nottingham, England, United Kingdom

Investigated PPI complaints from start to finish.Processed personal information requests and updated customer records.Conducted outbound calls to customers to obtain information.Liaising with claims management companies.Responsible for managing own workload by working through unresolved cases from claims management companies, updating them directly using Excel spreadsheets.Triaged incoming cases to ensure they were appropriately prioritised and handled efficiently.