Thomas Blackshear Email & Phone Number

Supervise, install, configure, maintain, deploy, operate, and troubleshoot military and commercial programs; sophisticated cryptographic, communications, and electronics equipment / devices; LAN / WAN; routers; power generators; user terminals; heavy equipment; printers; etc.Lead and collaborate with team of five in optimizing help desk service and support to ensure uninterrupted operations. Cultivate positive relationships with diverse personnel across all levels, internally and externally, while delivering exceptional service, training, and leadership. Disseminate, integrate, and enforce policies and systems.· Earned numerous commendations and awards in recognition of outstanding performance pivoting between critical operations while meeting or exceeding preset goals and deadlines.· Ensured safety of 1,600+ personnel by diligently providing leadership with real-time operational awareness to optimize financial, equipment, and personnel allocations.· Thwarted oppositional action and preserved cybersecurity by monitoring, tracking, analyzing, researching, disrupting, and /or jamming offensive communications and actions.· Achieved Top Secret Clearance, Cloud+ and Security+ certifications and expertise in Microsoft Office, Windows, Adobe, Directory, Cisco, Jira, enterprise systems, etc.

Delivered outstanding customer service and issue resolution to diverse client base while answering questions, promoting products, processing transactions, maintaining confidentiality, and safeguarding financial integrity. Fostered outstanding client relationships by swiftly and amicably resolving issues and seamlessly pivoting between competing demands to meet strict goals and deadlines.· Ensured ongoing compliance with all security policies and procedures in collaboration with immediate team as well as supervisors and executive leadership.

Bachelor, Business Administration

Bachelor, Aeronautical Engineering