Thomas Boylan Email & Phone Number

St Augustine, Florida, United States

Developing and leading strategic alliances while building connected relationships at all levels.

Mcdonough, Georgia, United States

With a focus on streamlining services, and expanding capabilities, I directed all sales and business operations efforts, account planning, and needs analysis. Direct account strategy for Clearstream Online, an SMB certified disabled Veteran organization, selling advanced UCC communication capability and network enabling facilities on premise or in the cloud Organized and instituted sales approach that focused sales strategies in an effort to expand company capacities and account funnel perspectives as well as build validated business pipelinesAccomplishments Executed partnership strategies with various technology providers and opened resource pool access via various master agent programs Served as consultant to leadership team to improve web page strategic messaging and intent design Evaluated and re-focused marketing materials and overview presentations driving executive strategy messaging and overall company value proposition

Greater Philadelphia

Directed and managed the company’s largest North American client account ($80MM contract), I served as the POC for delivering integrated IP voice/unified communications for Verizon to over 40,000 users and 2000 contact center agents in PA. Directed end-user interaction and communication from the Secretary of the Office of Administration (OA), CIO/CTO of OA and Agency Secretaries and technical lead teams Directed Verizon relationship and interaction of Unify Managed Service delivery team developing manage service models in coordination with ever-changing requirements Partnered with marketing teams to develop innovative education tracks driving end-user acceptance Accomplishments Exceeded quotas consistently Grew account by selling net new hosted Contact Center capabilities to three Agencies enabling IVR self-service interactions, greater agency efficiencies, and measurable reporting.  Improved call handling by enhancing customized call routing/throttling technologies with Genesys IVR/Oracle SBC applications Reduced agent requirements and realized savings in operational expenses as well as a redirection of employee resources by leading conversion of location-based call redirection to skills-based call redirection Devised custom system reporting capability of end-user utilization of Unified Communications which led to the discovery and ability to report $1MM+ in cost savings in 1st six months.  Sold upgrade enabling end to end encryption and host intrusion detection allowing the State to meet IRS security requirements. Sold outbound software applications enabling AR and delinquent tax collection services improving outstanding balance due metrics.

In order to better serve a territory covering NJ to NC with approximate gross sales of $5MM per year, I provided leadership for a team of 6 sales executives. Directed all team forecasting via Salesforce.com Served as advisor and liaison between the sales team and executive management Chosen as POC for solution development with partner allianceAccomplishments Increased new revenue from $5MM per year for my territory to $12MM per year in just two years by reorganizing sales team and the refocusing of sales targets Achieved $5MM in new sales revenue and $500K in additional maintenance and professional services revenue by leading sales team resulting in the upgrading of a TDM-based 911 system for Baltimore County into a redundant geo-diverse SIP-enabled NG911 ready PSAP

Mt. Laurel, Nj

In an effort to increase sales, I provided leadership for a staff of nine sales professionals and three technical sales engineers. Directed new customer generation strategies, rebuilding sales force, performance management, account executive mentoring, and partner vendor managementAccomplishment Recouped over $20MM in maintenance revenues by devising and implementing new contract process that enabled renewed sales nationwide to an account base that was previously sold resulting in new ‘standard’ contract offering for the organization Provided leadership for account executives with organizational overlap by aligning market pursuit of new account opportunities and eradicating internal confusion regarding the process