Thomas Brittain Email & Phone Number

Nashville, Tennessee, United States

Differentiation of TurnPoint’s customer experience across its portfolio of home services brands. Utilization of consumer insights into purchase behavior to influence competitive positioning and optimize conversion and yield. Coordination with Sales, Marketing, Operations, and OEM Manufacturers to optimize HVAC service delivery and end-to-end channel strategy.

College Grove, Tennessee, United States

Residential foundation repair, floor support, concrete leveling, crawl space encapsulation, basement wall support, and waterproofing.

Franklin, Tennessee, United States

We are growth experts in the trades industry. MMC delivers data-driven sales and marketing expertise to design, plan, and execute growth strategies that transform the customer experience.

Franklin, Tennessee, United States

Franklin Classical School is a private, Classical Christian K-12 school with curriculum that is both academically rigorous and spiritually vital. FCS's founding vision is to raise up the next generation of Christian cultural and spiritual leaders. After nearly three decades housed at various rented locations in Franklin, Tennessee, FCS has embarked on its first ever capital campaign, designed to deliver a permanent campus home to the FCS community.

Nashville Metropolitan Area

Nashville, Tennessee

Developed a sales team of seven employees across a multi-state area within the Mid-South, specializing in business development, revenue and margin generation, and new business acquisition. Additionally responsible for parts & supplies, retail, residential new construction, and market share growth. Entered the Nashville District upon its creation in fourth quarter 2015. In five years, built out a $33MM district sales office with the highest gross profit dollars as a percentage of sales in the Southeast Region (17.73%). Transformed a perennially struggling geography into a winning district through consistent leadership, team-building, and customer focus. Led the Southeast in new customer acquisition in 2019, finishing seventh out of 32 districts in North America, generating $4.2MM in absolute new customer dollars (116.7% to plan). Guided my team in securing multi-year new business partnerships, including a residential national account. Mentored individual team members for greater leadership roles and recognition, which led them to several of the company's top awards. Created business plans with the Store Operations team to increase the number of Nashville District distribution locations from three locations in 2015 to a total of seven in 2020. Worked cross functionally to create a pattern of excellence within the South Central Stores Zone, resulting in several top awards for store zone performance nationally. Led all North American Districts in new customer tracking (214% to plan) and gross profit dollars (100.1% to plan) through first quarter 2020.

Richardson, Texas

Oversaw product development and life cycle of Lennox's cooling product line (air conditioner & heat pump--$535MM portfolio), successfully meeting unit quantity, revenue, and margin goals vs. FAP. Exercised cross functional leadership to develop compliant products in advance of a 2015 U.S. Department of Energy regulatory change, ensuring dealers uninterrupted distribution within North America. Conducted and analyzed field research related to the company's proprietary condenser coil design, helping the Product and Marketing teams generate insights for the commercialization plan. Commercialized and launched the first Lennox Quantum coil products in fall of 2015, leading an important company initiative in the air conditioning and heat pump categories. Lennox Quantum commercialization led to expanded brand use int eh evaporator coil and air handler categories, rebuilding the company's brand reputation in critical markets. Developed segmented markets for channel partners and created marketing collateral supporting multiple new product introductions. This work resulted in a unified marketing plan to dealers and end-users. Presented strategic product initiatives to thousands of HVAC dealers nationally through dealer meetings, product showcases, and Lennox's marketing campaign, the Pursuit of Perfect Air. These insights increased dealers' understanding of company product benefits relative to competitors, and helped dealers market those products effectively to consumers.

Richardson, Texas

Engaged in strategic sales initiatives, business development, training, and leadership development in support of the Northeast Region. Supported Northeast Region District Managers and Region Directors in delivering sales of over $370MM (105% to plan), $28MM in new business (110% to plan) and 107% to gross margin. Worked cross-functionally on sales process development, resulting in a proprietary company sales model. Created training content for the 2013 and 2014 District Manager coaching handbooks, using examples from personal field experience. The training content and workshops developed were used by field sales leaders to enhance sales effectiveness.

Richmond, Virginia, United States

Responsible for dealer development, sales, gross margin, new business, and parts & supplies growth within Central Virginia and the Shenandoah Valley. Generated $3.2MM in annual sales (110% to plan), $720K in gross margin (114% to plan), and $550,000 in new business (150% to plan). Added new customers in key markets, resulting in increased territory market share. Developed business and training plans based on dealers' goals to help them win in the market. This work led to several company awards and prepared me for further professional development.

Pharmaceutical Sales (Cardiovascular)

Pharmaceutical Sales (Neuroscience)