Thomas Broxton Email and Phone Number

Responsible for overall service of GTL products at assigned customer sites.Prioritizing and planning of assigned service calls.Communicating updates associated with assigned service calls.Escalating problems when appropriate.Interacting in a professional manner with customers to foster positive relationships.Replacing telephony hardware and network components, basic maintenance practices.Pulling cable, mounting network devices, installing telephony hardware.Basic troubleshooting to include: defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures.Handle special projects as assigned by the Field Service Manager.Scheduled and/or unscheduled overtime work and callouts are to be expected.

Manage day to day activities of data acquisition systems• Develop and update relevant procedures for data acquisition processes• Work as backup for multiple other positions including: System Administrator, IT Security Administrator, andIP camera technician• Input sensor data and work with instrumentation technicians to ensure accurate readings• Lead and assign tasks to other operators• Monitor the system for equipment failure or errors in performance.• Retrieve, separate and sort program output as needed, and send data to specified users.• Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports

Operate data recording system. Input a variety of measurement types into recording software. Work with the test engineer and other teams to ensure data readings are accurate. Record and process measurement and video data for each test. Also operate Area Warning and Control System to ensure the safety of all personnel in the area. Make area wide announcements to inform personnel of testing and other operations. Install and configure IP based cameras. Troubleshoot minor networking and computer issues as they arise.

Manage large network of hundreds of facilities. Monitor networks in real time to detect issues. Resolve network issues on the fly to minimize any downtime. Work with technical and non-technical personnel onsite to troubleshoot equipment. Coordinate new circuit installation and turn up with 3rd parties and client. Manage the removal and re-installation of network equipment when facilities move to a new location. Configure switches to ensure networking standards are met. Utilize remote access to support all network devices.

Troubleshot various software and hardware related issues on Windows and Mac computers both in person and via telephone. Installed and maintained software (including MS Office, Adobe products, and anti-virus software) in a variety of office environments. Managed wireless connectivity for clients, including a school. Installed cabling and network equipment in client's offices and work spaces. Recovered lost data from both internal and external drives.

Repaired consumer electronics including laptops, desktops, video game consoles and handhelds, and video game accessories. Kept inventory of needed supplies, and ordered more when stock was low.

I assist customers with their computer problems including but not limited to: virus removal, hardware troubleshooting and installation, software troubleshooting and installation, and upgrade recommendations. I also answer any questions customers may have when purchasing a computer, printer, or router.

Created and modified weekly schedules.Counted and made nightly deposits.Kept inventory logs and ensured food usage was within guidelines.Placed orders twice a week for product.Managed employees off times to ensure labor costs were with goals.Handled customer complaints and resolved hostile situations.Collaborated with outside organizations to support events and festivals.