Thomas Bruni Email & Phone Number

Grand Rapids, Michigan, United States

• Resolved complex technical issues for 200+ stores and thousands of end users across over 20 applications with a 95% customer satisfaction rating.• Drove installation, testing, Implementation, and user training for Date Check Pro, resulting in a significant decrease in expired products across all corporate stores.• Managed comprehensive project documentation, developed detailed user guides and technical specifications, and regularly updated and revised existing documentation to reflect current procedures.• Onboarded and comprehensively trained a new team on critical IT systems and procedures. Facilitating their rapid acquisition of technical skills, and provisioning and configuring their application, network, and data specific access.

I started my Internship with SpartanNash in May 2022. I was chosen as the only Intern on my team to stay on for the school year as a remote part time employee. I worked about 25 hours a week for both remaining semesters of school. Some of my accomplishments and responsibilities were as follows:• Lead Installation, repair, and created backups on over 100 servers.• Documented Server and OS information and protocols.• Lead upgrading IVR systems on all pharmacy servers.• Coordinated with Team to resolve a variety of IT tickets across all stores.• Helped Optimize Installation of Software across all servers.

Grand Rapids, Michigan, United States

• Implemented system enhancements, and optimized hardware and software infrastructure for Learning Center Computers.• Resolved technical issues and redeveloped companies website.• Conceptualized, and Implemented a virtual check in system which managed new and pre-existing users memberships, and alerted company of upcoming or late membership payments.• Developed a detailed user guide for all completed work.• Monitored and tracked project progress using Agile methodology, ensuring timely completion of deliverables. Relayed critical updates to the owner and led weekly meetings to update them on progress.

Walker, Michigan, United States

Allendale, Michigan, United States