• Performed regression testing within Excel – over 1000 test scripts – to drive confidence for the go-live of software upgrades while taking the initiative to collaborate with a team of testers• Optimized systems and updated testing procedures to create a repeatable process for testing of end-user applications• Utilized advanced formulas within Excel to test and validate data during new functionality implementations • Worked with cross-functional teams across workstreams to… Show more • Performed regression testing within Excel – over 1000 test scripts – to drive confidence for the go-live of software upgrades while taking the initiative to collaborate with a team of testers• Optimized systems and updated testing procedures to create a repeatable process for testing of end-user applications• Utilized advanced formulas within Excel to test and validate data during new functionality implementations • Worked with cross-functional teams across workstreams to proactively support the upgrade of a company-wide software that processes millions of transactions daily Show less

• Supported the Department of Homeland Security (DHS) with asset and personnel management within Sunflower, CGI’s proprietary software, including customized analytics and reporting• Coordinated and executed helpdesk software support to more than 2,500 end users to streamline their asset management and inventory count process of more than 400,000 assets• Performed Regression Testing when major patches were applied to the software such as test case development and planning, test case… Show more • Supported the Department of Homeland Security (DHS) with asset and personnel management within Sunflower, CGI’s proprietary software, including customized analytics and reporting• Coordinated and executed helpdesk software support to more than 2,500 end users to streamline their asset management and inventory count process of more than 400,000 assets• Performed Regression Testing when major patches were applied to the software such as test case development and planning, test case execution, and management-level reporting• Led the testing and deployment of a smartphone application installed as an upgrade to antiquated scanners used during inventory counts to increase efficiency and reduce on-site client costs• Assisted in audit readiness initiatives by preparing responses to internal audit requests to provide continual confidence that the system maintains integrity of data and lacks vulnerabilities Show less

• Developed, documented, and executed test cases, scenarios, and plans of inter-departmental government software in an agile environment• Tracked software defects in IBM Jazz and Jira, and communicated defects to software developers to improve transparency between developers and end users

• Implemented an Independent Verification and Validation program at the Department of Health and Human Services (DHHS) focused on process improvement and software testing for the replacement of DHHS websites and search engines• Led the development and standardized of reporting procedures and written materials for QA activities and metrics to improve project transparency• Facilitated transparent and efficient communication between the client and other vendors by establishing weekly… Show more • Implemented an Independent Verification and Validation program at the Department of Health and Human Services (DHHS) focused on process improvement and software testing for the replacement of DHHS websites and search engines• Led the development and standardized of reporting procedures and written materials for QA activities and metrics to improve project transparency• Facilitated transparent and efficient communication between the client and other vendors by establishing weekly touchpoints and acting as a point of contact for all vendors Show less

• Supported a global end-user base of 90,000 employees to solve technical issues, such as gaining access to specific software, obtaining and activating mobile devices and other hardware, and working with escalation teams to find sustainable solutions• Served on the Microsoft Office task force fielding a variety of calls including Outlook functionality issues and roadblocks encountered during the migration of users to the Cloud and developed long-term solutions to these issues

• Created and organized work schedules for over 100 student workers and communicated with the Student Manager, the full-time managers, and the management team to maintain office efficiency• Practiced managerial skills through communication and implementation of procedures such as disciplinary actions, safety precautions, and training of future management teams• Maintained the cleanliness and efficiency of the dining center to provide an exceptional experience for students, faculty… Show more • Created and organized work schedules for over 100 student workers and communicated with the Student Manager, the full-time managers, and the management team to maintain office efficiency• Practiced managerial skills through communication and implementation of procedures such as disciplinary actions, safety precautions, and training of future management teams• Maintained the cleanliness and efficiency of the dining center to provide an exceptional experience for students, faculty, and guests of CSB/SJU Show less

• Worked with the Lead Developer on the Purchase Order Team to construct mockups for a functionality customized to meet specific customer needs• Collaborated with the Business Analyst on the Purchase Order Team to understand the business needs of the customer in order to produce customized software• Created process-flow diagrams of internal processes to increase efficiency within our team