Operational support for trading systems of hardware and software with Lord Abbett data centers and related facilities. Supporting 600HP servers running Windows 2003 & 2008, UNIX, via HP Openview.Supported full cycle projects such as member server builds, internal and external software releases including technical/functional testing, production implementation and project closure.Provide routine health checks of all systems, real time monitoring via HP Openview, troubleshooting of unexpected system events, submission of Control M batch jobs and supported multiple data feed connections. As well as propagate members and clearing firms trading summary files via FTP.Participated with transition to Server Virtualization.Maintain and update all shift production documentation.Ensure all issues are tracked and resolved using internal Magic Help Desk software.Rack and stack server requests on a daily basis, and update server database.Interface with Co-location facilities for SmartHands, and requested server management.Ensure the physical health of the Data Center, IDF closets, Generator and UPS system.Develop and maintain effective working relationships with all internal and external partners, and ensures that all business relationships reflect the Core Value of the Company.ACCOMPLISHMENT:Participated in a project to relocate Dev/QA servers from one data center to another, saving the firm 50K a month. Upgraded Dsview 3 client to Dsview 3.7 web browser based.

Capably led a six-week gap analysis project consisting of fact-finding and meticulous daily documentation of hardware and software processes of several groups within a data center. Evaluated, planned, designed, and coordinated all day-to-day activities. Built positive relationships with staff, promoting a spirit of teamwork and idea-sharing to maximize individual contributions within complex matrix and multi-disciplinary team environments.ACCOMPLISHMENT:Ensured completed documented processes were uploaded to a portal on company's website. Efforts resulted in successful client access to documents and verification of valid information, ensuring a seamless outsourcing transition.I.T. TECHNICAL SUPPORT 2003 - 2005

Oversaw technical support and coordination of technical issues involving network, hardware, software, and operating systems of NT/2000 Server. Proactively monitored day-to-day technical operations and specifications of IT server environments.ACCOMPLISHMENTS:Facilitated implementation of a limousine reservation application consisting of A/P, A/R, a new-customer statement form, and associated Crystal reports menus.Provided expert end-user support and training for two months as staff successfully transitioned from old application to the new application.Ensured proactive end-user support in a Windows server and application environment.Identified and competently resolved issues related to desktops and laptops, operating systems, software packages, MS Office, and Email.

Directed a staff of 30 professionals in an Operations Environment that included Supervisors, Master and Terminal Console Operators, Pint/Tape Pool Operators, Production Support, Helpdesk and Tape Librarians. Revamped old methodologies and standardized new, more efficient processes.ACCOMPLISHMENTS:Maintained data center environment, including fire alarms, UPS, water detection, PDUs, and chillers.Managed large IBM mainframe and mid-range computing environment.Established technical priorities, standards, and procedures including facilitating daily meetings with technology and user groups. Effectively resolved current issues and halted future potential problems during weekend change control implementation.Developed service level agreements for internal and external clients.Managed and maintained processes and documentation for change management, problem resolution, and root cause analysis.Ensured all Enterprise business services met and/or exceeded the needs and expectations of the customer.

Proactively managed daily operations of data center including all aspects of data processing environments. Oversaw round-the-clock multi-CPU, multi-complex, and MVS environments while directing four departments consisting of 15+ professionals including Systems Console Operations, Production Control, Network Services, Tape Library, and Print Processing. Member of various Senior Level Management Committees: Change, Problem, and DASD Management.ACCOMPLISHMENTS:Implemented procedures within Saturday night mainframe IPls, ensuring all production systems/batch processing and system deployment requirements met departmental and corporate SLAs.Key contributor in the creation of thorough data center procedures for Computer Operations, Tape Library, Production Control, and daily Mainframe/Server backup process.Established a systems console automation team to assist with the automation of system-generated messages, significantly improving monitoring capabilities.Accurately and timely processed all batch production in a multi-CPU environment.Directed scheduling and managing of all production and testing changes related to hardware and software upgrades for scheduled weekend outages.