Thomas Capaldi Email & Phone Number

Levittown, PA, US

Princeton, New Jersey, United States

Manage the Client Services Team of local (on-site) and Remote (off-site) employees Responsible for overseeing day-to-day Client Services Team operations, activities and case handling.Generate metrics reporting from Oracle, Salesforce and/or other Client Services applications used in relation to case tracking and management. Work to improve and provide more.

Princeton, NJ

Contracted by HCL Technologies through Tanisha Systems to support ComplianceWire and other ELM Systems for Otsuka PharmaceuticalsSupport Otsuka ComplianceWire users and system administratorsSupport ELMS Integration to ComplianceWireDiagnose and troubleshoot technical issues (related to integrated feeds, data migration, etc.)Assist with documenting new.

Colmar, Pennsylvania

• eLearning Course Design and Implementation using Articulate/Storyline 360
• Instructor Led training design and facilitation
• Current training program evaluation, design, Implementation and scheduling
• Training documentation
• LMS evaluation, migration and implementation

Harrisburg, Pennsylvania Area

Create and distribute training guides, QRC's and User Guides as well as conduct train the trainer and end user instructor led courses for all PennDOT districts

Princeton, NJ

Verify work orders are properly generated and match the services to be providedContact clients to schedule training on the UL EduNeering Platform including ComplianceWireProvide standard or customized training agendas to match the client need with their specific training requirementCreate, update and maintain training agendas, training manuals and.

Princeton New Jersey

• Small Business (ECCS) project management I was promoted to my new role in the UL EduNeering organization effective March 1st, 2012.
• Manage all Kaplan ECCS projects from low risk, initial implementations to higher end site configuration and environment functionality. In this new role, I am able to be part of the process from the initial pre-kickoff.
• Additional duties include managing the project plan as project parameters evolve; Facilitating weekly client status meetings to maintain client/project visibility and Performing client site demonstrations and full.
• Generate work orders based on BSG requests for new ECCS projects as well as existing client renewals and client training.

Princeton, NJ

• Support worldwide customer base on web-based proprietary compliance software (Kaplan EduNeering Platform including, ComplianceWire, KnowledgeWire and KaplanWire)
• Generate supporting system documentation and manage training communications and schedules for all client services team members
• Instruct clients internally, onsite and through MS Live Meeting
• Work closely with Engineering, Sales and our Business Services Group to ensure timely issue resolution
• Use SalesForce to track client issues, update cases and notify clients of issue resolution and platform enhancements
• Supported clients afterhours via phone and email for emergency calls 24/7

Managed day to day operations for the machine shop. Entered all new orders into quickbooks 2009, processed the information and evaluated pricing and delivery and then carried the jobs to the floor where I then delegated daily work for each of the operators. Also maintained a Windows XP networked environment with multiple applications. Handled all software.

Instruct customers on all current application suites such as Microsoft Office 2000/2003/2007, Lotus Notes, MS Project, MS Visio, etc…I was responsible for pre-class client contact and post-class follow up to ensure deliverables are met. Instructors were required to maintain an evaluation average score at or above 8.45 out of a possible 9 to receive.

Support a worldwide customer base via phone and Webex on a complex supply chain management software suiteDocumented, deployed and trained customers on purchased custom engineering functionalityPrepare course curriculum, schedule customers and train customers both on-site and in-house Create and maintain all system documentation including user’s manuals.

Worked with Unix, Linux and NT PlatformsHeavy call volume facility servicing more than a thousand customers daily. Addressed proprietary software issues for retail pharmacy management software. Writing and following up of service orders.Working with programming to resolve customer issues. On site and virtual training of software packages

Conduct instructor-led classes on the use of software applicationsProvide one-on-one support for end-users as well as technical supportParticipated in Train-the-Trainer seminars and was placed at client sites as a contracted in-house instructor. Worked with clients to establish training goals and to develop a curriculum to match those goals. Compose.

Maintain status as a CLS in Lotus Notes/Domino application development. Build Lotus Notes databases to support training business processes. Develop technical documentation for all Notes database development efforts. Compose courseware materials for use in instructor-led classes, including manual/handouts and data disks. Instruct end-user Lotus Notes.