Thomas Caro Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Manage overall security services and staff at multi-purpose commercial building . Conduct quarterly training of staff with the emphasis of customer service skills and de-escalation techniques. Recruit and train new hires with instruction on access control procedures and the utilization of CCTV cameras. Inform Property Manager written post orders are being adhered to in accordance with building policy. Assist NYPD with executive protection regarding government dignitaries visiting location . Demonstrate knowledge of winteam schedule ensuring all posts are in compliance with contract. Attend monthly meetings with Property Management and Tenants in addressing safety issues

New York City Metropolitan Area

Adhere to directives from Senior Vice President of Operations and Vice President of Operations . Responsible for development, assessment and operational oversight of safety measures throughout educational institutions, commercial buildings , and residential buildings.-Direct Supervisory responsibility of Account Managers, Field Supervisors , and Security Officers.-Collaborate with Account Managers confirming winteam schedule compliance full personnel staffing in ensuring reduction of overtime.-NYPD liaison with local precincts in requesting Community Police Officer assist to address quality of life conditions at client sites. -Collaborate with Training Manager to conduct monthly training of Security Officers at client sites. Training development and assessment concentrate on customer service skills, de-escalation techniques, and situational awareness.-Assist Account Manager in notifications to client on incidents, investigations, and Security Officer removal. - Participate in recruitment and hiring of candidates working in collaboration with Recruiter and Account Manager . Follow-up with Recruiter and Account Manager to ensure new hires attend orientation training . -Collaborate with Vice President of Sales and Vice President of Operations in opening of new sites ensuring Account Managers develop and implement security policies and protocols. Conduct walk-throughs and risk assessment with client and Account Manager.

Suffern, New York

-Created Youth Basketball League with Police Athletic League President.-Supervise and coordinates administrative and operational activities of Ramapo Police Athletic Basketball League.-Manage Police Athletic Basketball League budget in determining financial and spending allocations.-Provide operation assessment in terms of profits and losses and assists the Police Athletic League President in evaluating other options regarding inventory and ordering.-Recruit volunteers for Police Athletic Basketball league.-Enforce disciplinary measures against coaches and players in violation of Police Athletic Basketball League Code of Conduct.

New York City Metropolitan Area

-Adhere to directives of Site Director at Bloomberg World Headquarters in supervising Shift Managers, Training Manager, Human Resource Coordinator, and Security Officers. -Meet regularly with client to address problems, provide status updates, communicate needs and ensure satisfaction.-Participate in the selection , orientation, training, and continual development of staff. Ensure 100 % payroll and billing accuracy in operating winteam schedule.-Collaborate with Shift Manager pertaining to reports of trespassers, disorderly persons, and unwanted persons.-Assist client in executive protection of visiting foreign and U.S. dignitaries, liaison with NYPD Paid Detail Unit to address client concerns. Collaborate with General Security Operations Center (GSOC) to provide technical support to physical security team.

New York City Metropolitan Area

-Point of contact with Client to ensure the delivery of high quality customer service for assigned account.-Evaluate service quality and initiates necessary corrective action in a timely manner.-Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.-Portfolio includes luxury retail shops, residential real estate, corporate security, and high end neighborhood patrol/watches.

Greater New York City Area

Ensure all post requirements are met in accordance with company standards, including post orders, training compliance, licensing compliance, uniform and appearance standards. Attend and actively participate in management meetings, observe operations, and make recommendations for improved efficiencies on SL Green Realty Properties.-Identify security and fire life-safety issues and assist in providing solutions, utilizing company resources where applicable.-Enforce post –specific policies and procedures through proper communication and training, utilizing field supervisors to assist in executing post specific training.Provide guidance and support on all issues related to client relations and act as a liaison for payroll and billing resolutions. Ensure records are properly maintained and updated to reduce billing errors. -Ensure client relations are maintained within company standards, including regular contact with clients, proactive problem resolution and oversight regarding daily client issues.-Address and resolve all client issues including personnel/staffing concerns or requests, execution of company programs, officer performance issues and other service related concerns.

Suffern High School

Responsible for maintaining order and discipline, preventing crime, investigating student violations of school board policies, and detaining students violating the law or school board policies. -Assist administrators and staff in crisis and emergency situations.-Liaison with Ramapo Police School Resource Officer in handling serious student offenses and law violations.-Participate in active shooter drills and fire emergency drills.-Abide by Security Department guidelines, directives, and post orders.

Member of Patrol Division for department supporting 140,000 residents. Spanish translator for Patrol Division and Detective Bureau to facilitate criminal and incident investigations, interviews and interrogations. Conducted sessions on safety and drug awareness for students.Participated in multiple active shooter/rapid deployment emergency response drills for school shootings, office shootings, hostage situations, and other potential crises.

Police Service Area 6 (Central Harlem)

Patrol Sergeant- oversaw activities and performance of 40 officers on day shift and 15 on midnight shift. Coordinated field investigations with Detective Bureau, Emergency Service Unit, and Crime Scene Unit in response to felony assaults, robberies, and other violent crimes. Provided incident site supervision for evidence collection, witness identification, and searches for suspects. Performed shift scheduling. Maintained equipment and weapons inventories and ensured all officers properly equipped.Desk Officer- organized and led all in precinct police and administrative operations. Supervised Youth officer, Property Officer, Domestic Violence Officer, and clerical personnel. Prepared and delivered reports on investigations, major incidents, and administrative issues. Managed process for recording and registering civilian complaints with Internal Affairs Bureau.CompStat Sergeant- oversaw analysis of crime data as part of NYPD's multi-layered program to reduce crime and manage resources. Prepared reports for NYPD executive meetings and represented precinct in commanding officer's absence. Supervised Crime Analysis staff of three police officers and one civilian. Communicated with Detective Squads regarding status of unsolved felony cases.

20Th Precinct (Upper West Side)

Member of Patrol Division. Responded to criminal activities and assisted with investigations. Provided Spanish translator for investigations, interrogations, and other activities.

Master Of Science (M.S.), Homeland Security Management, Overall Gpa 3.94

Homeland Security and Terrorism Institute HSTI 675-Strategic Thinking in Law Enforcement Intelligence HSTI 620-Research Design & Methods.

Advanced Graduate Certificate, Cyber Security Policy, 4.0 Gpa

Homeland Security and Terrorism Institute HMS 500- Introduction to Homeland Security Management HMS 520- Constitutional Issues in Homeland.

Bachelor Of Business Administration (B.B.A.), Marketing/Marketing Management, General