Thomas Cassar Email & Phone Number

Sydney, New South Wales, Australia

Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Pyrmont, Nsw

Responsibilities: • Extensive ClickView product knowledge• Extensive use of Microsoft Dynamics (CRM software) for technical support case management and client account management• Providing high quality customer service• Managing stock and warranty cases• Case reporting, knowledge based articles, tutorial articles, [Atlassian] JIRA reporting• Software/product version testingAchievements: • Upon internship conclusion, I was asked to join full-time.

Sydney, Australia

Responsibilities: • Correct data input from claim lodgements• Processing claims to ensure policy criteria is met• Providing high quality customer service to customers• Reaching KPI’s on call time, promoting service providers and customer serviceAchievements: • Numerous customer compliments for exceeded customer care• Trained in multiple portfolios (motor and home)

Parramatta, New South Wales, Australia

Responsibilities: • Manage staff and student IT environments• Action and troubleshoot any issues reported involving the IT environment• Manage servers and databases• Create system images for staff and student computer systems• Deploy updates network wide to all systems• Monitor security of the school system• Migrate new technologies into the school environment and provide training/assistance when required• Record teachers lessons/tutorials and edit video content to deploy to live environment for student accessAchievements: • Runner-Up NSW Trainee of the Year 2010 for work completed within this program

Bachelor Of Business, Management

Bachelor Of Science (Bs), Information Technology