Thomas Cervantes Email & Phone Number

Orlando, Florida Area

Investigate, resolve and handle all fraud prevention claims accordingly along with provide accurate procedures in which claims will be handled, as well as timeframes in which provisional credit may or may not be provided.Assist with any questions, problems and complaints clients may have while reviewing personal banking profiles while assisting with sales and referrals for any personal banking products and additional services that SunTrust Banking has to offer.Ensure that all business practices, operational procedures and risk management policies comply with all rules and regulations of the State of Florida.

Orlan

Registered Pharmacy TechnicianReceived calls from prescribers, patients as well as pharmacists.Assist patients with refills, prescription status updates as well as provide consultation as needed.Provide a positive healthcare experience, along with accurate info and timely responses.

Orlando, Florida Area

Customer Service Specialist, Unemployment CompensationFlexible to changes based on state and federal laws with the goal of one call resolution.Developed reputation as an efficient service agent with high levels of quality and accuracy.Use of good judgment in making decisions, in emergency and routine situations. Effectively handle both favorable and unfavorable customer responses with empathy.

Orlando, Florida Area

Understand and follow Westgate Resorts ethics and standards.Follow the principles and practices of Real Estate and Timeshare Ownership.Helped drive sales goals and achieve monthly quota figures.Ensured superior customer service by addressing customer concerns while maintaining a high level of professionalism and resolving issues on the spot.

Orlando, Florida Area

Professional Sales Representative, Timeshare Sales Representative.Understand and follow Westgate Resorts ethics and standards.Follow the principles and practices of Real Estate and Timeshare Ownership.Helped drive sales goals and achieve monthly quota figures.Ensured superior customer service by addressing customer concerns while maintaining a high level of professionalism and resolving issues on the spot.

Orlando, Florida Area

Daytime Manager, Customer Service Specialist.Mentored, trained and managed 10-15 employees on a daily basis.Maintained the books. (received and input all cash deposits)Ensure adequate levels of inventory were maintained.Received all incoming inventory and worked with all appropriate vendors.