Supervise 30 employees, provide daily reports to the department manager.Interviewed, hired and trained new Case Setup Operators in accordance with ISO 9001 standards.Evaluated employee performance, identified areas of improvement and communicated plans to employees.Enforced adherence to company policies, answered team questions, update work instructions to ensure department is up to date on current procedures.Coordinated with internal departments to resolve any client concerns.Addressed employee and production issues to determine and implement optimal resolutions.Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.