Thomas Chea Email & Phone Number

Lake Forest, California, United States

• Quality Control (QC) checklists to identify / cure package defects, pre/ post shipments through contact with Operations, Borrowers or Vendors and application of LoanDepot policies.
• Prepare investor packages meeting investor specific requirements for deliveries.
• Review compliance, underwriting, and loan documentation for adherence to internal andregulatory guidelines.
• Track investor loan suspense items and clearance through use of various lending portals.
• Manage suspense items internally and externally via reports and shipping HUB until cleared.
• Cure defects and work with internal/external contacts in an effective and timely manner.

Lake Forest, California, United States

• Reviewed title reports and payoffs to verify files are clear to proceed to closing.
• Accurately prepared settlement statements per lender's closing instructions.
• Prepared and provided closing documents packages to notary/signing agents.
• Reviewed lender’s closing document packages to ensure documents are accurate and complete.

Lake Forest, California, United States

• Prepare ALTA Settlement Statements in accordance with lender’s instructions, lien payoffs, taxes and insurance certificates
• Communicate with lenders, attorneys, borrowers, and mobile notary services to create a successful customer service experience
• Resolve post closing issues with various entities involved within a refinance transaction
• Balance and prepare the final closing package to be sent to the client.

Fontana, California, United States

• Organized and maintained cleanliness of business to meet and exceed the quality control standards of the San Bernardino City Health Code.
• Handled all aspects of inventory including verifying quantity and quality of inventory received to ensure organization operates at maximum efficiency.
• Provided excellent customer service, performed cashier related duties while assisting in processing and preparing customer food orders

Lake Forest, California, United States

• Open escrow, order payoffs, review and clear any outstanding items on the title commitment to ensure proper issuance of final loan policy
• Process loan documents to be sent out to title and lender
• Communicate requirements between lender, title company, and borrower
• Follow up with third parties to ensure a streamlined closing for borrowers

Foothill Ranch

• Disbursed payoff and borrower funds via wire transfers using Comerica banking system
• Reviewed and initiated outgoing wire transaction for accuracy before final approval
• Handled incoming wire transactions from Comerica banking systems and posting transactions tocorrect files accurately and timely in the So Pro Select system
• Prepared and reconciled daily and monthly escrow trust accounts
• Maintained and organized accounting records for later retrieval during audits
• Reviewed outstanding check items and contacted customers to reduce outstanding trust accountbalance

Irvine, California, United States

• Supported escrow teams by facilitating all final disbursements on closed escrow files
• Consistently and accurately disburse over hundreds of closed escrow files monthly by cuttingchecks and generating final HUDs timely and efficiently
• Prepared final closing packet to send to clients via mail or overnight
• Maintained and organized closed and canceled file storage system for later retrieval when needed
• Organized banking receipts for issued checks and delivered to escrow assistants

Irvine, California, United States

• Prepare final closing packet and send to borrowers via regular mail or overnight delivery
• Input tracking data for files sent to borrower in lenders database
• Send payoff checks to banks

Rancho Cucamonga, California, United States

• Managed cash register, Served customers, cleaned up dining area, and other duties assigned by manager