Thomas Chea Email & Phone Number

Lake Forest, California, United States

● Quality Control (QC) checklists to identify / cure package defects, pre/ post shipments through contact with Operations, Borrowers or Vendors and application of LoanDepot policies.● Prepare investor packages meeting investor specific requirements for deliveries.● Review compliance, underwriting, and loan documentation for adherence to internal andregulatory guidelines.● Track investor loan suspense items and clearance through use of various lending portals.● Manage suspense items internally and externally via reports and shipping HUB until cleared.● Cure defects and work with internal/external contacts in an effective and timely manner.

Lake Forest, California, United States

● Reviewed title reports and payoffs to verify files are clear to proceed to closing.● Accurately prepared settlement statements per lender's closing instructions.● Prepared and provided closing documents packages to notary/signing agents.● Reviewed lender’s closing document packages to ensure documents are accurate and complete.

Lake Forest, California, United States

● Prepare ALTA Settlement Statements in accordance with lender’s instructions, lien payoffs, taxes and insurance certificates● Communicate with lenders, attorneys, borrowers, and mobile notary services to create a successful customer service experience● Resolve post closing issues with various entities involved within a refinance transaction● Balance and prepare the final closing package to be sent to the client.

Fontana, California, United States

● Organized and maintained cleanliness of business to meet and exceed the quality control standards of the San Bernardino City Health Code.● Handled all aspects of inventory including verifying quantity and quality of inventory received to ensure organization operates at maximum efficiency.● Provided excellent customer service, performed cashier related duties while assisting in processing and preparing customer food orders

Lake Forest, California, United States

● Open escrow, order payoffs, review and clear any outstanding items on the title commitment to ensure proper issuance of final loan policy● Process loan documents to be sent out to title and lender● Communicate requirements between lender, title company, and borrower● Follow up with third parties to ensure a streamlined closing for borrowers

Foothill Ranch

● Disbursed payoff and borrower funds via wire transfers using Comerica banking system● Reviewed and initiated outgoing wire transaction for accuracy before final approval● Handled incoming wire transactions from Comerica banking systems and posting transactions tocorrect files accurately and timely in the So Pro Select system● Prepared and reconciled daily and monthly escrow trust accounts● Maintained and organized accounting records for later retrieval during audits● Reviewed outstanding check items and contacted customers to reduce outstanding trust accountbalance● Reviewed and verified all disbursed checks for any errors

Irvine, California, United States

● Supported escrow teams by facilitating all final disbursements on closed escrow files● Consistently and accurately disburse over hundreds of closed escrow files monthly by cuttingchecks and generating final HUDs timely and efficiently● Prepared final closing packet to send to clients via mail or overnight● Maintained and organized closed and canceled file storage system for later retrieval when needed● Organized banking receipts for issued checks and delivered to escrow assistants

Irvine, California, United States

● Prepare final closing packet and send to borrowers via regular mail or overnight delivery● Input tracking data for files sent to borrower in lenders database● Send payoff checks to banks

Rancho Cucamonga, California, United States

● Managed cash register, Served customers, cleaned up dining area, and other duties assigned by manager