Technology Support Specialist Ii
Garden Grove Unified School District
• Provided software and hardware phone and remote support to end-users and their devices, including Apple, Microsoft, Google, and Dell thin-clients (for VDI)• VDI provisioning and VM administration for VMware vSphere, VMware ESXi, VMware Horizon, and CitrixMajor projects include• Contributed and lead many efforts for device on-boarding optimizations with scripts (bash, AppleScript, PowerShell, and python), MDM enrollment, and designing device policies• Device Administration for VMWare's Workspace ONE, Microsoft's Intune, and Google's Chrome services devices all over the District, which includes +17,000 iPads, +5000 Macs, and +50,000 Chromebooks• Network switches and enterprise server rack-and-stacks, as well as first-configuration deployments for VMware vSphere server, Ruckus & Cisco switches, and EMC SAN for VM datastores• Mid-size presentations and training seminars (50+ users), as well as provided written documentation for technical services provided by GGUSD's IT Department (Workspace ONE, Google Admin, Windows device administration, and Mac device administration)