Client Relationship Executive
CurrentThis is a client facing role that deals with queries, issues and complaints from customers of the company. It is based predominantly on client contact via telephone and also requires management of email inboxes and queries brought in by colleagues from other parts of the business. In this role it is vital that I manage the clients queries with a polite and clear approach, making sure that the client’s issues are addressed and providing thorough feedback to ensure that they understand the steps being taken in addressing their problems. Working with other teams in the business I keep track of queries as they make their way through the correct channels and keep the clients up to date on each step. This role requires me to take ownership of the clients queries but to also collaborate effectively with my colleagues as information can often be relayed through various sources. It has allowed me to further developed my communicative, organisational and collaborative skills and hardened my resolve to approach all tasks with a friendly and professional character when working with customers and colleagues.
