Collaborating within a dynamic team to adapt to evolving workstreams based on business needs. Assigned to the following areas:- DFE Help-deskEvidence Analysis: Actively participated in analysing evidence to ensure accuracy and compliance with established procedures.Cost Accounting through DFE (Deferral From Estimate): Managed cost accounting processes within the DFE workstream, focusing on identifying and minimizing resource and cost inefficiencies.- Fibre Build… Show more Collaborating within a dynamic team to adapt to evolving workstreams based on business needs. Assigned to the following areas:- DFE Help-deskEvidence Analysis: Actively participated in analysing evidence to ensure accuracy and compliance with established procedures.Cost Accounting through DFE (Deferral From Estimate): Managed cost accounting processes within the DFE workstream, focusing on identifying and minimizing resource and cost inefficiencies.- Fibre Build Jeopardy Management: Managed Jeopardy for PONs within an allocated region, ensuring the timely completion of critical milestones such as surveys, quality checks, and high-cost civils.Stakeholder Relationship Building: Cultivated positive relationships while actively gathering necessary information, contributing to a collaborative and efficient Fibre Build process.Retro-New sites: Taking on additional responsibilities for Jeopardy management of PONs across all UK regions and addressing missing survey, survey quality, and standard survey queries.- National Support TeamQuery Resolution: Effectively resolved queries from field-based operators, ensuring swift and accurate solutions to address their concerns.Fault Investigation: Conducted thorough investigations into faults, identifying root causes and implementing corrective measures to enhance system performance.- Jeopardy Management Specialist - CableLinkCollaboration with Job Controllers: Collaborated seamlessly with job controllers to streamline workflows and enhance operational efficiency.Order Review Across Systems: Meticulously reviewed orders across multiple systems, ensuring accuracy and adherence to established procedures.Timely Customer Communication: Ensured seamless order completion through proactive and timely communication with customers, providing essential updates for a positive customer experience. Show less

- Successfully completed extensive training in operating and programming a range of robotic welding machinery- Adhering to sales order timescales, meticulously conducting quality checks, organizing, packaging, and processing products for timely customer delivery- Proficient in carrying out comprehensive risk assessments and strictly adhering to health and safety protocols throughout all operations

- Acquired extensive experience in machining specialist hard coated metals, complemented by comprehensive training in the operation of Turret and Centre Lathes- Proficient in comprehending and accurately executing instructions and drawings presented in machine shop paperwork- Completed rigorous in-house training in lifting techniques and safe handling of heavy components- Gained valuable knowledge in benchwork and developed a strong understanding of general health and safety… Show more - Acquired extensive experience in machining specialist hard coated metals, complemented by comprehensive training in the operation of Turret and Centre Lathes- Proficient in comprehending and accurately executing instructions and drawings presented in machine shop paperwork- Completed rigorous in-house training in lifting techniques and safe handling of heavy components- Gained valuable knowledge in benchwork and developed a strong understanding of general health and safety practices within a machine shop environment Show less

- Exemplifying exceptional customer service and communication skills while engaging with a diverse range of customers from various ethnic backgrounds- Proficiently multitasking and seamlessly navigating through multiple IT systems to address and fulfill customer requests- Demonstrating efficient time management abilities to effectively assist customers, resolve queries, and maintain exemplary personal performance statistics

- Proficiently performing copper to fibre upgrades within BT Internet Service Provider cabinets- Assisting senior engineers during home installations of broadband, landline, and television services while undergoing training- Demonstrating strong problem-solving skills to troubleshoot and provide alternative resolutions when encountering customer connection issues or faults with provided equipment- Gained valuable hands-on experience and an enhanced practical understanding of… Show more - Proficiently performing copper to fibre upgrades within BT Internet Service Provider cabinets- Assisting senior engineers during home installations of broadband, landline, and television services while undergoing training- Demonstrating strong problem-solving skills to troubleshoot and provide alternative resolutions when encountering customer connection issues or faults with provided equipment- Gained valuable hands-on experience and an enhanced practical understanding of Openreach's network and operations from an engineering standpoint Show less

- Efficiently managing stock and supervising goods delivery, while effectively coordinating and leading shift teams- Mentoring and providing comprehensive training to new staff members across various roles and responsibilities- Overseeing a team of cashiers and ensuring timely updates of the Sales section with new stock and deals- Consistently delivering excellent customer service to meet and exceed customer expectations- Accurately calculating store sales, updating company… Show more - Efficiently managing stock and supervising goods delivery, while effectively coordinating and leading shift teams- Mentoring and providing comprehensive training to new staff members across various roles and responsibilities- Overseeing a team of cashiers and ensuring timely updates of the Sales section with new stock and deals- Consistently delivering excellent customer service to meet and exceed customer expectations- Accurately calculating store sales, updating company systems to reflect daily profits, and successfully performing store closures in a timely manner Show less