Responsible for optimizing revenue in the Americas, focusing teams and networks on our processes, tools, Preferred Supplier programs, initiatives and incentives to maximize sales of preferred Hotel, Air and Car. Built strong network of relationships to partner on projects that drive revenue.Create strategies and execute on plans to drive revenue

Responsible for global initiative to introduce employees and leaders to Self-managing team principles and behaviors to help create High Performing Teams.Collaborated with key leaders in each country in each region globally, created material and job aids to guide needed changes in behavior, facilitated orientation calls for leaders and employees, created cadence for accountability and created global websites for collaboration and sharing.

Innovative global leader with experience in transforming businesses, creating more productive, profitable and service orientated programs. In-depth knowledge of business operations at all levels. Responsible for 260+ employees. Through strong leadership, communication and change management skills, able to demonstrated ability to create/maintain highly engaged staff and deliver exceptional results year over year. Ability to collaborate across the organization influencing and leveraging strategic relationships to drive projects, decisions and successful outcomes. Proficient in strategic staffing, training and development, budgeting and project management. High-performing Director with 12+ years of customer relationship building, Call Center Management and Business Travel experience. Ability to create win/win solutions between business objectives and client needs.

A year long Executive Leadership Development program made available for 16 global leaders to work with executive training consultants and senior level leaders in American Express to further develop leadership skills, networking and career growth opportunities to executive ranks within American Express.

Managed finances, staffing, performance and client portfolio of Call Center. Providing leadership in the daily operations of several accounts in the Business Travel Center which included managing the performance of direct reports. Responsible for implementing new business, migrating business into center and retaining business through network partnerships and delivering superior customer service. Responsible for developing a highly motivated, inspired and engaged operations team, focused on innovating processes, products and solutions to increase revenue, production and client loyalty. Maintain strong internal/external business partner relationships.

An 8 month leadership development program made available for leaders aspiring to further develop leadership skills, networking and career growth opportunities to executive ranks within American Express. This elite program was available to only 20 US leaders a year.

Responsible for managing a team of 15-20 Corporate Travel Counselors, improving processes, mentoring, working directly with customers, vendors, implementations, sales, and client management. Developed a Leadership Development Program.