• Hire, direct, and manage a team of Program Specialists focused on process improvement and program coordination.• Lead effort to create, review, maintain, and scale processes for efficient and effective program delivery across all program formats. • Develop Strategies to operationalize new program initiatives, including creating and implementing new processes to support innovation.• Engage with colleagues across program delivery to evaluate the effectiveness of current processes, identifying areas for enhancement and opportunities for innovation.• Collaborate with the program delivery leadership team and key department stakeholders (e.g., technology, finance, client advising) to streamline daily operations and ensure seamless program execution.• Partner with the Program Delivery Resource Analyst and Associate Director, Program Operations to provide input on program assignments across the team of Program Specialists.• Participate in standing meetings, including weekly Operations Meeting and Meals and Housing, with a focus on identifying opportunities for proves improvement. • Manage programs across portfolios and program teams, based on departmental needs.• Additional projects as required

Staff Management: Temporarily directs and manages two program coordinators for the period of the assigned portfolio; defines and communicates work standards and performance expectations, manages workflow through delegation and scheduled check in meetings, advises and facilitates professional development, provides ongoing feedback, trains new staff and provides ongoing coaching, communicates, motivates and guides staff around new processes and policies, serves as a role model.• Program Analysis and Management of Logistics: Makes strategic decisions that affect and impact the success of both in-person and virtual programs, seeks and maintains knowledge of best practices and plans accordingly, tracks and monitors program budget, facilitates a seamless participant experience, and maintains the highest level of customer service among the team, manages and tracks enrollment for all accepted participants.• Relationship Management: Establishes and manages expectations with faculty, internal constituents, external clients, and portfolio directors, maintains and disseminates program delivery updates, manages scope of delivery with external clients, manages internal and external vendors, negotiates with vendors, serves as the point person between all constituents.• Conflict Resolution: Identifies and responds to potential areas of conflict, serves as the escalation point for all external client and participant concerns, uses judgment, and escalates issues as appropriate.• Crisis Management: Manages last-minute program changes in real-time, manages medical, weather, and other emergency situations.• Leadership: Demonstrates the ability to; guide and deliver in-person and virtual programs and other projects, support and facilitate department-wide initiatives and business goals, motivate, encourage, and inspire staff, embrace and support change and deliver results, empower others.

• Work in both team and individual settings on a high-volume portfolio of dynamic executive programming.• Implementation of high-profile, campus-wide events of up to 400 participants.• Duties include material and logistical support, scheduling, room setup, event management, content planning, and customer service.• Communicate with participants in a forward-facing role from planning through implementation.• Strong focus in the customer’s experience, performing concierge and customer service duties as needed.• Promoted to a senior role in my second year, which came with more training and leadership responsibilities.• Oversaw and managed office intern, including training and schedule management.• Part of multiple teams overseeing and improving department databases, processes, and procedures.

• Managed holistic social media programs for clients, including development of content and advertising campaigns.• Researched and identified new business targets and assisted in the development of new client proposals.• Created and developed content, including blogs and longer writing pieces, for various clients in a dynamic environment.• Conducted monthly analytical reports for management regarding social media audiencesWrote lifestyle and other subject blogs for clients.

• Planned and managed special events including tours, after-hours events, outdoor events, and food and beverage tasting events.• Provided customer service on a daily basis in a highly visible interpersonal setting.• Promoted brand awareness with customers through guided tours and storytelling.• Liaised with clients and customers to forge strong relationships.• Assisted in training new employees.• Operated and managed a retail shop.

• Planned and managed special events including tours, after-hours events, outdoor events, and food and beverage tasting events.• Provided customer service on a daily basis in a highly visible interpersonal setting.• Promoted brand awareness with customers through guided tours and storytelling.• Liaised with clients and customers to forge strong relationships.• Assisted in training new employees.• Operated and managed a retail shop.

• Provided weekly research on relevant foreign policy topics as relating to the conflicts in the Middle East.• Conducted specific research on Israel, the Palestinian Authority, and monetary flows between the US government and hostile actors in the Middle East.

• Responsible for check-in/checkout of guests.• Dealing with guest concerns and ensuring the guarantees of the Hampton brand.• Managing the property when necessary. • Supporting local options for tourist destinations including restaurants and entertainment. • Answer and direct phone calls.• Assist with the manager's reception.• Driving the shuttle bus on occasion for guests.

• Dealt with sales and scheduling.• Managed customer service and patron concerns.• Managed the property at certain hours.

• Designed strategic marketing solutions for management.• Edited website format and managed website content.• Assisted in the promotion and execution of activities.• Created a Twitter account and proposed content to be posted.• Created a branding package based in research.• Created a new logo and tagline for management.

• Tasked with overseeing patron safety.• CPR, AED, and Lifeguard certifications gained through the Red Cross.• Managed park on occasion.

• Dealt with sales and register services.• Experienced work with food services.• Dealt with customer service concerns.