Thomas Cravens Email & Phone Number

Sparta, Wisconsin, United States

Technical Communications regarding energy efficient HVAC chillers submitted to sales/engineering professionals. Provide technical product data before sale/post production, in paper and email form.Collaboration across multiple departments, continually acquiring new HVAC chiller technology.Assist customers that can be very challenging, often elderly, and usually require a great deal of product education.Respond to phone requests for technical assistance, from customers, and route them to the appropriate Customer Service Representative. Facilitate customer service for help with atomic clocks and weather stations. Accomplish this utilizing MIcrosoft Dynamic CRM.

Sparta, Wisconsin

Main facilitator of commercial HVAC/chiller custom documentation.Submit product information to customers, multiple departments.Support, assist in training reception staff.Back-up reception staff, answering phone calls, assisting visitors when needed.

Viroqua,Wi 54665

Support people with developmental disabilities. Implement specific on-site job-training in community, facilitating job modification for clients where applicable. Administer supportive supervision, and serve as a role model, for clients. Facilitate/provide transportation for clients to worksites. Conduct on-site evaluation of clients’ performance. Initiate positive communication/relationships between clients, co-workers and employers. Perform client’s job in community, for short duration, if client is unwilling or unable. Assist in maintaining Corporation records and documentation. Interactive attendance at client staffings, department, committee and unit meetings. Assist with Supported Employment Services, and accept other duties, as assigned.

Social Worker -- VMH Center for Hospice Care, Viroqua, WI 1/2007-12/2014 Collaborated with patients, family/caregivers multidisciplinary team for best care.Supported patients, family/caregivers, with coping, grieving, and end of life care.Assisted in resolution of cultural, family, spiritual conflict, and challenges.Facilitated admissions to hospice in collaboration with VMH Hospice staff.Bereavement support given for families of family members receiving hospice care.Visited patients at home and other places of residence, including skilled nursing facilities.Provided strength-based case management, focused on patient and family choice.

Social Worker -- WI Department of Corrections, Boscobel, WI, 12/1999 – 1/2007Developed treatment plans with inmates and multidisciplinary staff in state prison.Member of multidisciplinary team, reviewed placement, progression in programming.Facilitator of the groups teaching inmates to make crime-free choices.Participant in multidisciplinary team to resolve challenging behaviors by inmates.Taught and provided Critical Incident Stress Debriefing to staff.

La Crosse, Wisconsin Area

Educated families, utilized asset-building methods. Accompanied children on supervised visits, to ensure their safety. Collaborated with social workers, foster families, parents, to assist in process of safely reuniting children with parents.

Viroqua, Wi

Collaborated with group home manager, staff, residents, to allow for as much independence as possible. Assisted in supervision and training of residents, group home staff. Accompanied residents on medical appointments, advocated for best possible care. Assisted in provision of medications, running of a CBRF, planning activities, meals, with frequent input encouraged from residents.

Customer Representative And Frontline Services Certificates, Sales Management Pathway-Associate Of Applied Science, 3.86/4.0

The second round of classes entailed Business Software and Selling Principles. This included development of other Powerpoint.

Bachelor Of Applied Science (B.A.Sc.), Social Work, 3.75/4.0

Activities and Societies: Member of Student Social Workers AssociationMember of Student Social Work Association VMH Hospital Swing Bed.

Bachelor'S Degree, History, 2.67/4.0

Activities and Societies: 4-year member of marching band which performed at all home football games and many home basketball games

High School Diploma