Thomas Kim Email & Phone Number

San Diego, Ca, Us

San Francisco, California, United States

Mountain View, California, United States

-Oversaw critical HVAC equipment of Google’s Sunnyvale and San Jose campuses by strategically coordinating with operation engineers to address alarms that were monitored and prevented escalation of issues across 50 buildings with over 10,000 Googlers-Mobilized a team of 8 operation engineers to accurately diagnose pain points and resolve user complaints to increase user productivity.-Received an average customer satisfaction rating of 4.8/5 by effectively communicating user issues.-Collaborated with various departments of facilities management to achieve client’s HVAC needs and requirements of project designs to satisfy user’s day to day operations and critical testing, while adapting to the physical design constraints of constructed spaces.-Proactively identified and addressed vendor-related issues, collaborating with vendors to resolve discrepancies, streamline processes, and improve overall service delivery.-Managed 3rd party vendors, regularly tracking and evaluating their performance against established benchmarks to ensure compliance with contractual obligations.

-Launched a metaverse NFT branding campaign tailored around video game live streaming by spearheading and executing the go-to-market strategy to drive demand, awareness, and ecosystem growth in collaboration with our international product and sales teams, garnering approximately 40% of followers who invested over $30,000 in the first round of the ICO.-Amassed an engaged community of over 700 members on various social medias by promoting the project via marketing campaigns leveraging digital, social media, and traditional channels to reach diverse target audiences and drive user engagement.-Streamlined sales processes for a sales team of 9 international colleagues by drafting cold email template variations and canned responses; documented sales contact engagement metrics and simplified a sales process to secure 13 partners, each with over 10,000 followers on various streaming platforms.

Novato, California, United States

-Managed employee reviews, training, and schedules. -Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.-Taught staff strategies for completing work and smoothly carrying out senior management directives. -Handled cash accurately and prepared deposits. -Resolved problems promptly to elevate customer approval.-Enforced quality assurance to deliver ideal customer experiences.

San Francisco Bay Area

-Designed an app that bridges vehicular residents to designated support systems for assistance during the COVID-19 pandemic, in the Bay Area.-Conducted in-depth user research by interviewing 8 non-profit organizers that provide services throughout underprivileged communities in California, to gain insights into user behavior, preferences, and pain points, incorporating findings into design decisions to enhance overall user satisfaction.-Developed interactive prototypes using industry-standard tools, allowing for rapid iteration and user testing with targeted demographics consisting of 6 potential users to gather valuable feedback and refine designs throughout the product development lifecycle.-Successfully presented user research findings and design prototypes to stakeholders and peers, fostering constructive discussions and obtaining valuable feedback. Demonstrated strong communication skills to convey design rationale, user insights, and project progress.

Bachelor Of Science - Bs, Industrial And Product Design

Industrial And Product Design

High School Diploma