Thomas Davis Email & Phone Number

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

Meet with insured, claimants, and agents to facilitate the claim process and resolve claims in a timely manner by initiating and maintaining positive and productive communications with all customers. Promptly investigate assigned claims to determine coverage and/or liability while identifying and preserving salvage and subrogation opportunities. Evaluate and settle claims within the scope of the company’s contractual and legal obligations to ensure that settlements are fair and equitable to the insured, claimant, and the company. Document all claim files accurately and thoroughly to substantiate the disposition of the claim. Utilize all appropriate loss and expense savings programs and direct the activities of outside vendors to ensure that only necessary and cost effective work is accomplished.Establish and maintain appropriate case reserves which reflect the ultimate realistic value of the claim at the earliest opportunity. Coordinate relevant claim information with Loss Control, Underwriting, Marketing, etc., to maximize the company’s effectiveness in avoiding future losses and to better manage current business.

Greater Grand Rapids, Michigan Area

Provide customer service to both internal and external customers including agents, insureds, claimants, adjusters and underwriters.Support a team of medical claims representatives to include assistance with mail, letters, and phone calls.Adjust medical only workers compensation claims.Act as department expert in Microsoft Word, Excel, Claim Center and Onbase, frequently assisting adjusters with technology usage.Complete and file workers compensation states forms for Michigan, Indiana, Wisconsin and Iowa within state specific parameters.Enter new losses and exposures within claims system.Field billing and payment status calls.Participate in claim file reviews and reserve round-tables.Monitor incoming mail and payment determination for transitioning claims.Experience with remote co-worker communication processes.Composed medical technician training manual.Led medical only claims training for new adjusters.Selected to participate on Claims Solution Group, an employee led group of leaders participating in process improvements within the claims department. Constructed format for company-wide phone directory system.

Kalamazoo, Michigan Area

Bachelor Of Science - Bs, Business Administration And Management

Associate’S Degree