Thomas Davy Email & Phone Number

Charleston Sc

Provide all Local Area Network (LAN) administrative functions for the LANs within assigned area utilizing the most current CBP LAN Administrator’s guide, CBP LAN Standards guide and CBP Security Manual as references. These functions include, but not limited to, managing accounts and performing LAN maintenance. I am able to use critical thinking skills including judgment, initiative and resourcefulness to specific problems and to improve operations of existing systems. Provide support for all LAN-based software and client server applications incorporated within the CBP LAN standards. Trouble shoot client based operating systems along with any WEB based and server based applications. Support messaging systems within scope of responsibility. Work with supporting hardware and peripheral equipment. Consult with management on COOP and future direction of IT in AOR. Implement OIT tested software applications accepted for CBP use, review current documentation and implement new software versions and patches within specified time constraints. Provide specialized program and project support of LAN applications that have either completed the SDLC process or received appropriate waivers. Ensure Compliance with CBP security policy for all systems within assigned area. Identify and report hardware failures to the technical services center including follow up with the appropriate department to ensure that resolutions of hardware and software problems are provided in a timely manner. Utilize trouble ticket system to track all work performed. Complete and submit required reporting activities as assigned. Consult and provide knowledge transfer to less experienced personnel and end users.

Worked for government contractor as an information technology specialist in the Stewart County Detention center for ICE. Responsible for conducting the testing, implementation, evaluation and maintenance of workstations, servers, networking systems and related information technology equipment infrastructure and software systems. Provide the Local Area Network (LAN) administrative functions utilizing the most current ICE guidance documents and information. With direction; troubleshoot and diagnoses a wide range of LAN-related issues and assist others in developing troubleshooting methodology and expertise. Develop and facilitates mutual support among programs and groups within the ICE Agency. Develop positive, responsive relationships with diverse and demanding IT customers. Ensure the delivery of quality IT customer support and track progress and satisfaction of the customer. Manage the delivery of an IT product or service through subordinate personnel and effectively monitor the quality of this delivery to track progress and satisfaction of the customer. Implement processes to define and influence customer expectations and systemically monitor the quality, delivery and satisfaction levels. Follow processes to assist in the definition of customer expectations and assists others in monitoring the quality, delivery and satisfaction levels. Utilize an automated trouble ticket system to track work performed. Participate in complex management studies and review particularly those with significant effect upon the Agency. Assure security activities within the scope of my authority are managed with integrity and confidentially of systems, networks and data. Ensure ICE security policies, procedures, applicable laws, rules and regulations are followed.

Consulting for a firm that provides SQL based court case management software for the all types of courts within the state of Georgia and some surrounding states. I am involved in the sales of the software along with consulting services directed at the court community. Directly involved in the training of court personnel concerning the court programs. Responsible for some strategic planning for future deployments and other technology requirements. Promote the company through personal appearances at conferences. Perform network and desktop support, security audits and business continuity for court clients. Configure, test, and maintain LAN/WAN equipment including switches and routers and related services, identify, diagnose, and resolve network problems. Create and maintain documentation for all implemented networks. Assist different county IT with windows systems, active directory account administration NTFS permissions, business applications, anti-virus protection and authentication administration. Act as a mentor less experienced techs in the daily maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration and backup procedures.

Provided SQL based court case management software for the different courts within the state of Georgia. Started the firm from planning to viable company while gaining over 35% market share of Probate courts and almost 18 % of Magistrate courts. Implemented strategic goals and objectives of the organization. Gave direction and leadership toward the achievement of the organization's philosophy, mission, strategy, and its annual goals and objectives. Assured the organization and its mission, programs, products and services were consistently presented in strong, positive image to relevant stakeholders.Promote the company through personal appearances at conferences. Oversee design, marketing, promotion, delivery and quality of programs, products and services. Identify acquisition and merger opportunities and direct implementation activities. Recommends yearly budget for Board approval and prudently managed organization's resources within those budget guidelines according to current laws and regulations. Started and managed remote backup services for client courts. Performed network and desktop support, and security/remote backup for approximately 95 courts. Configure, test, and maintain LAN/WAN equipment including switches and routers and related services, identify, diagnose, and resolve network problems. Create and maintain documentation for all implemented networks. Prepare proposals and solution presentations. Maintain and support some of the different county’s LAN/WAN environment. Windows systems, active directory account administration / NTFS permissions, business applications, anti-virus protection and authentication administration. Daily maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration

Engaged in contract with the State of Georgia, Georgia Courts Automation Commission involving network consulting and infrastructure planning and design and technology integration, enterprise transformation, strategy and operations, human capital, and outsourcing. Instrumental in the implementation of routers and switches and firewalls throughout the 159 counties in the state and their configuration. Consolidated web servers and database servers into one location so that security and management could be implemented and the existing infrastructure could be utilized to its best potential. Install and maintain Novell servers and upgrade existing 3.2 servers to 5.1. Install and maintain Windows servers, design and install remote capabilities for existing case management software and Novell servers. Implement Backup procedures and acquire backup software hardware. Install and maintain firewalls (Cisco PIX), and to insure network security throughout the statewide infrastructure. Involved with different agencies in the state to redesign and consolidate existing infrastructures to a finalized WAN/LAN model. Act as liaison between vendors and several state agencies.

Act in both a project management and technician role to accomplish the following at SunTrust Bank:Analyze Site Survey data either provided by third party or bank personal or in the absence of either to perform the site survey.Ensure network readiness at the site by performing connectivity testing and trouble shooting various problems, utilizing numerous techniques, such as router configurations, switch configurations and making changes accordingly.Diagram the network and document any deviations. Provide technical drawings utilizing VISIO and various other software to complete the site package.Ensure rollout of Desktop Systems is not hindered by technical problems.Act as liaison with bank network planning and to offer suggestions and advice on present and future plans.Ensure DHCP Readiness by planning and keeping a record of ranges of IP addresses used in the DHCP tables and to also ensure that static IP addresses that are needed are identified and assigned.Establish a working relationship with Novell NDS (Network Directory Services) personnel to configure and test NWIP communications on the Novell servers and to assign static IP addresses to the servers and to ensure the router is configured correctly.To make sure all CSR (Customer Service Request) are completed in a timely manner. CSR’s are used to request new or additional routers, switches and WAN equipment.Act as project manager to make sure site preparation is started and completed on time and that standards are adhered to and testing is performed and completed on time. To verify and recommend any consolidations of servers and infrastructures for a more efficient operation. In excess of 1000 nodes.

Programming

Data Processing

Data Processing