Thomas Deane Email & Phone Number

Redmond, Wa

Tier III Support Exchange SMTPTroubleshoot network configuration over multiple domains.Maintain Physical Servers across DC’s.Migrate Exchange Infrastructure from Physical to Azure IaaSHands on exp with managing/creating/troubleshooting Azure PaaS Offerings (Subscriptions/Resources/Storage/KeyVault /Storage/Traffic Manager)Plan and Execute Environment build outs.Production, UAT/PPE ReleasesTroubleshoot Live site issues.SQL Maintenance and AutomationLive Site 24x7 Call rotation.PowerShell Automation (Server Maintenance process)

Rdmond, Wa

Service Engineer at Volt/Microsoft (MSG Labs Test Team) (July 2010 to Present) Tier 3 Support for Test TeamTroubleshoot network configuration over multiple domains Hardware Allocation and VM allocation for Test teamCLI "for" loops as an information gathering tool Build out and release of Test Environments. Assisted with Production ReleasesHyper-V configuration and installations of Application requirement, network, domain and Basic T-SQL also able to Modify and read Complex queriesService Engineer at Volt/Microsoft (GFS Monitoring) (Feb 2010 to July 2010) Build and support SCOM R2 URL implementation Tier 3 support with After hours rotation.Hardware Allocation and Decommissioning of HardwareSystems maintenance documentation. CLI "for" loops as an information gathering tool Generated SOC tickets to escalate issues to Datacenters Documented activities used to resolve support ticketsWorking with other teams or members to troubleshoot complex support issues, identify root causes and develop mitigation options. Basic T-SQL

Support Analyst 3 Volt/Microsoft Adcenter Infrastructure Aug 08 to current Tier III Support for Adcenter Infrastructure Troubleshoot Network configuration over multiple domains  Generate SOC tickets to escalate issues to Datacenters  Hardware Allocation for Adcenter Create configuration requests for Servers on Multiple Network, Load Balancing via F5 devices (tools: portprov, msnconf) Use of command line “for” loops as an information gathering tool for multiple Servers and or network resources  Document activities used to resolve support tickets Publish and update articles for the internal Knowledge Base Install IIS, SQL2005, SQL2008 to multiple Servers for Hardware Allocation via MSN IPAK and standard install Use of internal Tool iAdmin to locate and assign resources. Use of internal tool “AskDB” for Hardware Allocation HyperV configuration and installations SQL clustering and installation

Tier III Support of multiple platforms/applicationsTroubleshoot computer hardware, software and network Troubleshooting and deploying Web applications Document activities used to resolve support ticketsUpdate documentation as needed

Tier 2 support of Windows 2000, 2003 Server.Maintain Server Farm consisting of 8 internet facing Servers.Updating all servers with the latest internal OS updates (IPAK's) and security patchesTroubleshoot root cause of outages24x7 availability for supporting web applicationMS SQL Server 2000 and 2005 administrationEnsure test environment readiness and availability for all key projectsMOM 2005 client SCOM ClientDocument activities used to resolve support ticketsUpdate documentation as needed administrating and building web sites in IISBuilding of web sites based on projects build hand offsAdministration, back up and restoring SQL server databasesTroubleshooting SQL issues, configuring SQL server for optimal performanceWLBS for Administrative Web ServersActive Directory maintenance of NNTP User DomainUse some T-SQL coding Skills.

Support of NT 4.0, Win2K, Win98, WinXP Advanced troubleshooting of computer hardware, software and network Tier 3 support of technical supportCreate KB articles for TSProviding front-line support for the Envision customerProviding support to Training and Professional Services Engineers Troubleshoot and maintain SQL databasesAnalyze server issues and resolveTroubleshoot Cath Lab medical devicesTroubleshoot domain and workgroup networksManage ECG Database MigrationDocument proceduresRelational DB (Sybase, SQL Server, Oracle)

 Support of NT 4.0, Win2K, Win98, WinXP  Advanced troubleshooting of computer hardware, software and network  Training of Field Service Engineers on computer related information Tier 3 support of technical support Create KB articles for TS  Troubleshoot and maintain SQL databases Analyze server issues and resolve Troubleshoot Cath Lab medical devices Troubleshoot domain and workgroup networks Manage ECG Database Migration Document procedures

Support of NT 4.0, Win2K, Win98, WinXP Advanced troubleshooting of computer hardware, software and network Training of Field Service Engineers on computer related informationTier 3 support of technical supportCreate KB articles for TS Troubleshoot and maintain SQL databasesAnalyze server issues and resolveTroubleshoot Cath Lab medical devicesTroubleshoot domain and workgroup networksManage ECG Database MigrationDocument procedures

 Support of NT and Windows 2000 based Virtual web servers Escalated issue support Training of Tier 1 and Tier 2 reps Create KB article  Support of Unix-based mail servers Set up and configure of SQL databases Troubleshoot email, html, scripting, ODBC, DNS Analyze server issues

Troubleshoot company games running on personal computers. Dos, Windows, Windows 3.1, Mac

Provided technical support and customer service of GT published software Documented customer informationAssisted in support training

Increased company profits through the promotion of multiple servicesAssisted in PC configuration and hardware installationContinually reached and surpassed sales quotasKept customers up to date on current trends and technologies

Provided technical support for internet connectivityUsed Telnet clients, Web browsing utilities and Unix scripting for connectivity troubleshooting