Collaborate with Enterprise Sales Teams: Lead discovery calls, product demonstrations, proof-of-concept (POC) initiatives, RFP responses, and present business value propositions in a pre-sales context to secure up to million-dollar contracts.Customer-Centric Insight: Leveraged deep knowledge of customer environments to tailor solutions that resulted in a 15% increase in customer upsells and a 30% year-over-year growth in renewal revenue.Guide Product Adoption and Optimization: Provide expert advice and strategic direction to clients on adopting, optimizing, and integrating our solutions seamlessly into their business infrastructure.Product Evangelism and Feedback Loop: Champion new product features and relay actionable customer insights to New Relic's product management and engineering teams, contributing to continuous product improvement.Post-Sales Technical Support: Offer post-sales support by guiding customers through installation, deployment, training sessions, technical health checks, and managing escalation pathways to ensure high satisfaction.Customer Issue Resolution: Ensure swift and effective resolution of customer issues, maintaining operational excellence and minimizing disruptions.Extensive Technical Expertise: Backed by over 10 years in IT, with hands-on experience in New Relic's Observability suite, including APM, Browser, Synthetics, Infrastructure, AI Monitoring, Mobile, and Cloud Integration.Exceptional Presentation and Negotiation Skills: Demonstrate strong capabilities in presenting technical solutions and negotiating with clients to maximize mutual value.Advanced Communication, Problem-Solving, and Analytical Skills: Excel in clear communication, analytical thinking, and creative problem-solving to address complex challenges and drive customer success.

Sales Enablement and Solution Customization: Collaborated closely with the sales team to design and deliver tailored IT solutions for clients in the banking and industrial sectors, focusing on networking, internet access, and advanced security solutions. Actively participated in client meetings to align proposed solutions with customer needs and regulatory requirements.Customer Needs Assessment and Solution Deployment: Led the technical assessment process, identifying and analyzing specific client needs. Successfully deployed regulatory-compliant Mobile Call Recording solutions, ensuring seamless integration into client environments.Cross-Functional Product Development: Partnered with the marketing team to develop innovative products and services, contributing to enhanced customer satisfaction and value. Played a pivotal role in translating customer feedback and market insights into strategic product enhancements that differentiated Monaco Telecom’s offerings in a competitive market.

Managing delivery for Infrastructure Project (IaaS)Help company in agile transformation

Solutions Engineer for Cogeco Peer 1 Manged Hosting Provider US, UK, Canada and FrancePre-Sales technical Solution Engineer for World-wide Hosting provider specializing in Co-Location, Dedicated, Managed, Private and Public Cloud hosting solutions.Specializing in eCommerce hosting solutions involving Magento, PCI compliance, and IaaS Public and Private Cloud with VMW and Hyper V technologies.I provide Solution Engineer duties to support the EMEA Sales organization by architecting, scoping, planning to help deliver complex customer solutions.I deliver technical Sales Consultant actions to provide strategy and participate in customer discovery & scoping calls to design & size customer solutions, create architecture diagrams and deliver specific one off scenarios.Additional duties include providing liaison actions with Networking operations, Data Center Operations, Support, Product Management and Product Engineering teams to ensure successful deployment and support of new customer solutions.

I am in charge of technical support for customer based in france on Linux. I manage for them their infrastructure such as email (exim), web (apache, nginx), database (mysql, postfix), monitoring (nagios).Troubleshooting application and hardware issues. Ecommerce Specialist.I am in charge of our top 10 customers and guide them in their infrastructure developement.

- Déploiement de solution ECM Opentext Livelink- Dimensionnement d'infrastructure- Architecture ECM