Thomas Dettloff

Thomas Dettloff Email and Phone Number

Sales Engineer at Intertek @ Intertek
london, greater london, united kingdom
Thomas Dettloff's Location
Ypsilanti, Michigan, United States, United States
Thomas Dettloff's Contact Details
About Thomas Dettloff

Proven track record of excellent customer service performance in many business areas. Dynamic leader, who is solution oriented and a strong decision-maker. Exemplary background in collaborating with customers to positively impact customer satisfaction metrics. Solid expertise in establishing strong rapport in client-facing interactions.

Thomas Dettloff's Current Company Details
Intertek

Intertek

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Sales Engineer at Intertek
london, greater london, united kingdom
Website:
intertek.com
Employees:
22319
Thomas Dettloff Work Experience Details
  • Intertek
    Sales Engineer
    Intertek Jan 2023 - Present
    Plymouth, Michigan, United States
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  • Intertek
    Customer Experience Specialist
    Intertek Apr 2021 - Jan 2023
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  • Lkq Corporation
    Sales Representative
    Lkq Corporation Aug 2020 - Mar 2021
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  • Extang Corporation
    Account Representative
    Extang Corporation Oct 2015 - Aug 2020
    Ann Arbor, Michigan
    Fulfills customer sales and service requests for North America’s leading brand of tonneau covers. Interacts with customers to provide information in response to inquiries about products and services as offered through Extang. Handles and resolves customer inquiries and complaints in an efficient, thorough and positive manner. Provides technical and warranty support of Extang products. Handles and answers high volume of customer calls.
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  • Genpact
    Adwords Specialist
    Genpact Mar 2014 - Dec 2014
    Ann Arbor, Michigan, United States
    Provided service support for Google Adwords, YouTube, Google Analytics, Google Partners and Google My Busi-ness products. Analyzed new and potential product/services, markets, and advertising opportunities. Had Responsibility for performing analysis of market opportunities, marketing, and analysis/optimization of the organization's services and/or products which may include consumer & market insights, advertising, analytics and digital marketing.
  • Signature Technology Solutions Inc.
    Account Executive
    Signature Technology Solutions Inc. May 2010 - Jul 2013
    Plymouth, Mi
    Negotiated sales of IT products and services with technology vendors and numerous branches of Federal, State and Local Governments including pricing options and delivery deadlines. Prepared and submitted sales proposals including cost analyses. Created and submitted invoices, purchase orders and processed credit card payments.
  • Aaa Michigan
    Human Resources Analyst
    Aaa Michigan Mar 1994 - Aug 2009
    Dearborn, Michigan, United States
    Various roles including: HR Analyst (2007- 2009) - Managed and maintained asset information for department staff and training lab computers. Supervised upgrade of PC equipment in training labs across seven states. Directed purchasing for learning department by investigating needs, submitting proposals, and working with the IT and / or Procurements departments to fulfill both technology and non-technology requests. Utilized a learning management system (LMS) to create reports and enroll students in e-learning platforms. Managed vendor relationships for coordinating training, purchasing equipment and fulfilling print requests for course materials. Training Specialist (2000 - 2007) - Delivered formal training and on-the-job mentoring support to employees/managers for job technical information and systems as well as various customer service processes. Designed, developed, implemented and evaluated training programs for adult learners using a variety of instructional delivery methodologies. Collaborated with vendors to customize classes based on current needs.Quality Coordinator (1999 - 2000) - Monitored front line employees (200+) ensuring quality customer service through various listening and feedback techniques i.e. QA system and call audit forms. Responded to customer complaints, managed the front-line staff, and monitored service levels with respect to established customer service procedures. Automotive Services Representative (1994 - 1999)- Answered inbound calls for road service, gathered information and dispatched service vehicles accordingly.
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Thomas Dettloff Skills

Training Customer Satisfaction Customer Service Team Building Human Resources Coaching Sales Call Centers Instructor Led Training Leadership Development Contact Centers Purchasing Order Fulfillment Administrative Assistants

Thomas Dettloff Education Details

  • Oakland University
    Oakland University
    General Studies / Marketing

Frequently Asked Questions about Thomas Dettloff

What company does Thomas Dettloff work for?

Thomas Dettloff works for Intertek

What is Thomas Dettloff's role at the current company?

Thomas Dettloff's current role is Sales Engineer at Intertek.

What is Thomas Dettloff's email address?

Thomas Dettloff's email address is td****@****ang.com

What schools did Thomas Dettloff attend?

Thomas Dettloff attended Oakland University.

What are some of Thomas Dettloff's interests?

Thomas Dettloff has interest in Football, Collecting Antiques, Exercise, Home Improvement, Shooting, Reading, Sports, The Arts, Home Decoration, Health.

What skills is Thomas Dettloff known for?

Thomas Dettloff has skills like Training, Customer Satisfaction, Customer Service, Team Building, Human Resources, Coaching, Sales, Call Centers, Instructor Led Training, Leadership Development, Contact Centers, Purchasing.

Who are Thomas Dettloff's colleagues?

Thomas Dettloff's colleagues are Nattapol Srikume, Steve Rouleau, Arnav Paranjape, Hans Wu, Isabel Wang, Jacqueline Kinman, Nanae Sendra.

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